We’ve been a part of The Wonderful Company family since 1979, with a nationwide network of florists we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! We’re a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door.

We are looking for enthusiastic, outgoing candidates who love to sell! In this exciting B2B inside sales role, your focus will be conducting telephone sales for various products offered by Teleflora to our member florists. 

If you have previously worked as an inside sales representative, this may be a great opportunity for you. 

What our Inside Sales Specialist will do:

• Establish a high level of rapport and trust with the Teleflora florists
• Become familiar with the entire product line that Teleflora sells as well as other services offered
• Meet/exceed the daily, weekly and monthly quotas that are established for contacts and sales
• Meet/exceed the daily expected percentage of time on the telephones selling to the florist
• Use every customer contact to reinforce the Teleflora commitment to customer service
• Prepare reports as necessary for the Inside Sales department management
• Utilize appropriate order entry; call tracking and contact management software
• Participate in sales, product and process training as required
• Communicate with other departments to help meet departmental needs
• This is a hybrid role working three days in the office and two days at home

Skills & experience necessary for an Inside Sales Specialist include, but are not limited to:

Education:

High school diploma or equivalent, college business course or an undergraduate degree a positive

Work experience in a floral operation or outbound business to business telemarketing/telephone sales experience a plus

Knowledge/Skills:

• Must work extended hours as business needs dictate
• Possess strong written, verbal, analytical and interpersonal skills
• Demonstrate strong organizational skills with the ability to handle multiple tasks
• Excellent customer service skills (friendly, courteous and helpful)
• Strong attention to detail including but not limited to accurate spelling and appropriate abbreviations
• Basic computer literacy, basic math and writing skills
• Excellent telephone skills and sales skills required
• Ability to multi-task in a fast-paced, constantly changing environment
• Must display a strong desire to achieve and maintain high levels of both internal and external customer satisfaction
• COVID vaccination will be required for this position unless candidate has a legally valid exemption.

Working Conditions:

• Holiday time off will be prohibited due to increased order volume
• Fast-paced, solution-oriented office environment

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Company focus on wellness and health 

Say everything and share your "Love Out Loud™" with the gift of Teleflora® flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist—even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep—Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

EEO is the law - click here for more information