Estate Tasting Room Manager

  • Paso Robles, CA 93446, USA
  • Full-time

Company Description

JUSTIN Vineyards & Winery is located in the Paso Robles region of California's Central Coast. We operate with a desire to make world class wines that reflect the unique soils and climate of the area. We take great pride in making Bordeaux-style blends and single varietals, combining Old World tradition with New World techniques.

At JUSTIN, we are seeking a new positive, driven and responsible leader to support our Tasting Room & Restaurant operations at our beautiful Estate.

The Estate Tasting Room Manager oversees all aspects of daily operation of the tasting room. On weekends, the Tasting Room Manager also oversees the Wine Society Lounge Operations and all elevated tasting room experiences. The ideal candidate would be a luxury restaurant manager with a strong passion for wine knowledge that can guide a high-performing team of wine professionals.

Job Description

  • Provide leadership to tasting room employees by effectively communicating and enforcing company policies and procedures, department operations, and partnering with other departments to develop and promote the Landmark / JUSTIN brand image and products
  • Maintain flow of operations and schedule staff for each area
  • Create and execute engaging, educational and memorable guest experiences; solves guest concerns/complaints using good judgment and tact
  • Hold a monthly tasting room meeting and shorter weekly meetings on a regular basis. Also, conduct short “rah-rah” sessions before opening each day to motivate staff
  • Oversee the JUSTIN Educational Training program for all staff regardless of department and ensure that all tasting room attendants are properly trained to provide superior customer service at all times
  • Share weekly budget data concerning wine sales, merchandise sales, tours, outreach efforts, and employee training progress with the Retail Sales Manager
  • Attend local tasting events as directed by the Retail Sales Manager and participate in the Paso wine outreach program (long distance travel is not required for this position)
  • Collaborate with the Supervisors, Wine Society Coordinator, and Hospitality department on outreach efforts
  • Work with the Merchandise Coordinator to maximize sales of JUSTIN merchandise and wine related merchandise; oversee the budget and sales of merchandise and ensure that the ambiance of the Tasting Room is updated, tasteful and organized
  • Attend weekly Hospitality meetings (may trade off with Retail Sales Manager and/or Marketing Manager)
  • Facilitate and promote good communication between all departments (Hospitality, Marketing, Wine Society, Accounting, Production, Housekeeping, etc.)

Qualifications

  • Bachelor's degree or equivalent and two (2) years of retails sales experience
  • Experience in a management role or management teams is required
  • Experience in the wine industry required
  • Excellent communication skills and ability to relate to people at all levels; ability to educate and serve as a mentor
  • Ability to establish direction, obtain commitment and execute appropriate management processes
  • Introductory Wine Certification (WSET, CMS, ETC) is a plus
  • COVID vaccination will be required for this position unless candidate has a legally valid exemption

Additional Information

  • Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
  • Opportunities for development and internal mobility
  • Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
  • Companywide problem solving and continuous improvement training
  • Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
  • Company focus on wellness and health including virtual yoga and mindful meditation classes

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant—making it one of the only wineries on the Central Coast to offer all three options.  In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that’s situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN’s Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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