At JUSTIN Vineyards & Winery, we offer guests the ultimate California food and wine experience with world class service. Our award-winning culinary team takes advantage of farm to table offerings, using fresh local ingredients that reflect the changing seasons.

The Restaurant at JUSTIN, Maitre’D, is responsible for receiving and greeting the guests, supporting servers as needed to best service the guests needs and to provide the utmost guest experiences. The Maitre’D will additionally answer reservation inquiries via email and phone, and confirm/manage reservations utilizing the tock reservation system. The Maitre’D will support management in administrative work including but not limited to menu printing, sales calendars, floor plans, etc. This position requires a candidate with a very strong sense of urgency, attention to detail, and customer service experience. 

• Take all restaurant reservations as they come in via phone, email, internal, etc.
• Be well versed in flow of service, seating times, servers on the floor. Including how these items may impact the culinary team. All things considered to ensure best guest experience.
• Understanding hierarchy of guests based on “best seats” available to ensure guests are properly taken care of.
• Executing the fine dining experience commensurate with JUSTIN Vineyards & Winery’s mission statement and core values.
• Support as needed the set up and breakdown of Dining Room for service which can include polishing, table set-up, maintenance of fresh flower centerpieces, ensuring that the floor plan is reflective of reservations.
• Participates in compliance with all Opening and Closing duties as determined and published by The Restaurant at JUSTIN Manager.
• Prior to service, consults with Chefs/Manager regarding 86 Lists, Menu Changes, Modifications to Service Standards and any/all information regarding the sourcing of menu items.
• During service, greet guests as they arrive. Managing the flow of tables coming to The Restaurant in real time. Once received, seat guests in appropriate order to the correct table assignments.
• Communicates with managers or purchasing team regarding wine, beer, beverage and other materials needed for service.
• At the conclusion of service, resets dining room, and completes closing side work.
• Attends staff Hospitality meetings
• Continually educates and informs oneself of all new JUSTIN releases as well as JUSTIN Library wines, viticulture and winemaking techniques
• Assist JUST Inn concierge team in taking ‘overflow’ calls as service demands.
• All job duties will be performed to Forbes 5 star standards or greater.

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Genuine understanding of the importance of providing outstanding customer service.
• Proficient in typing as well as basic understanding of Office systems (Microsoft Outlook, Word, Excel, etc.)
• Grace under pressure; a strong sense of urgency, insistent attention to detail with a desire to exceed customer’s expectations.
• Must have prior experience in an upscale, fine dining environment.
• A thorough understanding of food, to include origins, prep methods and techniques, ingredients and ingredient combinations.
• Knowledge of wine and viticulture.
• A strong food vocabulary and ability to understand a sophisticated food menu.
• Must be willing to work flexible hours, including weekends and holidays.

  EDUCATION & EXPERIENCE:

• Two-years of fine dining restaurant experience in the front of house
• Proven success working in a customer service position or industry
• Ability to work effectively as a member of a team

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Company focus on wellness and health including subsidized gym memberships, virtual yoga and mindful meditation classes

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant—making it one of the only wineries on the Central Coast to offer all three options.  In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that’s situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN’s Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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