Are you a looking to make an impact and drive growth in the eCommerce space?

If so, we are seeking a Growth & Retention Specialist to join our Wine Society team. Reporting to the Manager of Strategy, Growth & Retention, in this role you will get to flex your detail-oriented skills to innovate our member experiences, think creatively to attract new members, and collaborate with teams to drive our fast-growing wine businesses.

• Deliver best-in-class service to members and customers across all forms of communication including telephone, email, chat, and social media.
• Identify opportunities to drive Wine Society membership growth at on-the-road events, member and special events, virtual programs, and more.
• Collect data, analyze trends and patterns, and communicate insights related to membership acquisition, attrition, and churn rates to inform future member experiences and loyalty programs.
• Execute routine reporting for all aspects of membership retention and growth across all wine brands (JUSTIN, JNSQ, Landmark Vineyards, and Lewis Cellars).
• Collect data and analyze results for eCommerce promotions and communicate key learnings and insights in a compelling way.
• Support key business processes including premium club and allocation programs, library programs, holiday gifting, member recruitment campaigns, and promotions.
• Maintain member database accuracy and conduct routine maintenance updates.

• 2-year (associate) degree from an accredited institution required; 4-year (bachelors) degree preferred
• 1-year of sales, hospitality and/or marketing/public relations experience within the wine industry required
• Ability to be flexible with work hours and/or locations based on business and project needs (e.g. on-site and off-site locations, work travel, rotational work schedule shifts, etc.)
• Excellent communication skills and able to communicate clearly and persuasively (both written and verbal)
• Strong planning and organization skills to plan work activities, use time efficiently, and complete deliverables in a timely manner
• Strong collaborative approach and a high attention to detail with a desire for accuracy and shared wins
• Excellent computer skills and experience with Microsoft Office Suite required.
• Experience within an eCommerce or DTC team a plus
• Experience with Klaviyo or Mailchimp a plus
• COVID vaccination will be required for this position unless candidate has a legally valid exemption

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Company focus on wellness and health including virtual yoga and mindful meditation classes

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant—making it one of the only wineries on the Central Coast to offer all three options.  In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that’s situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN’s Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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