Customer Service Representative - Wine (Tucson, AZ)

  • Full-time

Company Description

We have a new Customer Service opportunity to support one of our most iconic brands in the Wonderful Company portfolio - JUSTIN Vineyards & Winery. While JUSTIN is located in the Paso Robles region of California's Central Coast, our JUSTIN/FIJI Water Customer Service Team is based in Tucson, AZ. Come join the team as our new Customer Service Representative

The ideal candidate is an enthusiastic individual who will be responsible for assisting our JUSTIN wine customer orders from U.S. and International, can anticipate customer’s needs, listen to customer service issues and then offer a unique and innovative solution to each problem. This person will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to our customers.

Job Description

  • Maintain a world class customer service relationship with our customers
  • Manage daily incoming orders for the U.S. including Caribbean, Asia, EMEA, and Canada markets
  • Review inventory and allocation reports to ensure product availability
    • Track product, vintage, package, price and quantity being entered per customer requirements 
  • Create labels for wine bottles and cases when needed using Avery Software
  • Expedite all orders in-order to acquire on-time delivery utilizing the Open Orders report
  • Review and update daily open orders, and allocation report
  • Process international shipping documents
  • Close shipped orders daily/weekly reviewing warehouse bill of lading against customer order
  • Conduct monthly closing
  • Follow the Return Material Authorization/Credit process when needed
  • Communicate solutions, successes, and opportunities to the Customer Service Supervisor
  • Support overall supply chain planning, VP sales operations and expansion projects
  • Communicate with the Sales team via telephone/email in-order to provide information about products and services
  • Work with the inventory/planning/finance department/warehouses regarding customer requirements
  • Assist as needed in learning a new wine ERP system

Qualifications

  • Minimum 1-3 years of work experience
  • BS/BA preferred - Logistics Management, Supply Chain Management, Mathematics, Accounting, Finance or Business Management a plus
  • Ability to work independently
  • Excellent problem-solving and ability to handle multiple projects
  • Ability to remain professional and courteous with customers at all times
  • Excellent verbal and written communication skills
  • Proficiency in Excel including pivot tables, v-lookup formulas, graph creation and other essential skills
  • Proficiency in Word, Power Point, MS Outlook.
  • Experience with order management systems (JD Edwards-ERP system highly preferred)
  • COVID vaccination will be required for this position unless candidate has a legally valid exemption

Additional Information

  • Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
  • Companywide problem solving and continuous improvement training
  • Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
  • Company focus on wellness and health including subsidized gym memberships

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant—making it one of the only wineries on the Central Coast to offer all three options.  In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that’s situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN’s Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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