You may know us as FIJI Water, POM Wonderful, Justin Wine, Teleflora and Halos Citrus, but we’re all Wonderful – and we have a great opportunity for Sr. Service Now Developer. You will configure and develop the ServiceNow platform for the entire Wonderful Company. They ensure that the ServiceNow application meets the needs of a broad range of stakeholders by translating requirements into configuration and code that enhances the user experience and creates business value.

The Sr. ServiceNow Developer reports into the Director, IT Operations & collaborates with the existing ServiceNow team and external vendors to build code and engineer solutions to meet delivery of ITSM projects / work items. Development efforts will include (but are not limited to) custom portal pages, modules, API and software integrations, customized web pages, User interface policies, scripts, etc. The Developer will participate in administration of ServiceNow to include upgrades, updates, etc. as needed.

• Analyze business requirements to configure / develop / enable capabilities using the ServiceNow platform
• Lead and participate in the development and configuration of various areas including, but not limited to Service Portal, Service Catalog items, Incident, Problem, Change, Knowledge, Configuration Management (CMDB) and Reporting / Performance Analytics Design
• Lead and participate in the development / configuration of workflows, forms, scripts, and underlying logic using SCRUM / Agile methodologies
• Formulate functional testing approach, test cases and document them
• Support User Acceptance Tests and deploy code into Production in defined releases
• Support ServiceNow version upgrades
• Offer technical solutions to address complex requirements.
• Evaluate alternate solutions, identify the best option, and implement the solution
• Analyze, troubleshoot, and fix identified ServiceNow system issues
• Provide on-call support when ServiceNow Production issues occur
• Demonstrate expertise supporting the implementation, administration, configuration and/or development of the ServiceNow tool and in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise
• Advanced working knowledge of various ServiceNow components such as Service Desk, Change Management, Incident Management, Asset Management, Problem Management, Knowledge Management, ServiceNow Scripting, Service Request Management and their relationships the underlying ServiceNow platform
• Proven skills as a ServiceNow platform developer within multiple modules.
• Proven skills with integrations between ServiceNow and third-party applications.
• Experience with web technologies (HTML, AngularJS, RESTful web services, etc.)
• Developing with JavaScript on the ServiceNow platform

• 3+ years of related experience in ServiceNow, programming JavaScript, configuring complex integrations, and configuring Service Portals.
• Hands-on ServiceNow experience meeting client requirements.
• Bachelor’s Degree in Computer Science, Management, Information Systems or related discipline preferred.
• ITIL certification is a plus
• COVID vaccination and any additional boosters will be required for this position unless candidate has a legally valid exemption.

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Company focus on wellness and health including virtual yoga and mindful meditation classes

Headquartered in Los Angeles, The Wonderful Company is a privately held $5 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company’s market share: Wonderful Pistachios® is America’s No. 1 tree nut and America’s fastest-growing snack; Wonderful® Halos® is the No. 1 mandarin orange in America; POM Wonderful® is the No. 1 100% pomegranate brand in America; FIJI® Water is America’s No. 1 premium imported bottled water brand; JUSTIN® Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora® is the world’s leading floral delivery service.

The Wonderful Company’s connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley.

To learn more about The Wonderful Company, its products and its core values, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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