Senior IT Support Specialist

  • Los Angeles, CA, USA
  • Full-time

Company Description

You may know us as FIJI Water, POM Wonderful, Justin Wine, Teleflora and Halos Citrus, but we're all Wonderful -- and we have a great opportunity for a Senior IT Support Specialist who can provide white glove IT service to our senior executive team and support the infrastructure team on their enterprise efforts. A successful candidate will possess deep technical desktop knowledge, software and hardware, and seek a position that has great opportunity for learning and growth within the engineering and infrastructure fields.

Job Description

The Wonderful IT Way:

  • Serve as the primary technology point of contact for members of the Executive Team and the Executive Assistants who support them
  • Provide on-call technical support to onsite and remote users
  • Act as the subject matter expert for solving user problems with solid technical knowledge while adhering to company policies and standards
  • Ensure the highest levels of customer service in a fast-paced environment with a focus on resolving issues and problems quickly
  • Provide proactive assistance with the setup, testing, and monitoring of high-priority virtual and in-person meetings to ensure there are no issues
  • Troubleshoot complex issues and provide root cause analysis and tracking for all issues to prevent reoccurrence
  • Perform installations, replacements, upgrades, and other hardware/software related tasks with extreme attention to detail
  • Work with IT and Infrastructure team members and establish relationships cross-functionally to drive escalations to closure
  • Establish trust with the executive team by providing immediate technical support while maintaining confidentiality
  • Travel may be required 2-4 times throughout the year for support
  • Create and keep up to date all configuration, setup, and end user training documentation

Qualifications

Your Contribution to Wonderful:

  • 7+ years of direct technology and helpdesk experience including supporting senior executives
  • Proven success in supporting and troubleshooting full technical systems including computers, software, phones, cameras, and microphones to ensure a smoothly run business day
  • Strong knowledge of Windows 10 and iOS mobile devices including iPhones and iPads as well as supporting the Office 365 suite, Exchange Online, Microsoft Teams, and Zoom
  • Genuine interest in further technology learnings including server set-up and maintenance and collaborating with the engineering team
  • Experience in exhibiting the ability to show initiative, work well under pressure, be proactive and motivated to troubleshoot problems quickly with great attention to detail
  • A Bachelor's Degree Computer Science (or similar) is preferred
  • COVID vaccination will be required for this position unless candidate has a legally valid exemption

Additional Information

Wonderful's dedication to you:

  • Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
  • Opportunities for development and internal mobility
  • Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
  • Companywide problem solving and continuous improvement training
  • Wonderful Giving (com) - allowing you to donate company money to a cause of your choice
  • Company focus on wellness and health including virtual yoga and mindful meditation classes

Headquartered in Los Angeles, The Wonderful Company is a privately held $5 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company's 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company's market share: Wonderful Pistachios® is America's No. 1 tree nut and America's fastest-growing snack; Wonderful® Halos® is the No. 1 mandarin orange in America; POM Wonderful® is the No. 1 100% pomegranate brand in America; FIJI® Water is America's No. 1 premium imported bottled water brand; JUSTIN® Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora® is the world's leading floral delivery service.

The Wonderful Company's connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California's Central Valley.

To learn more about The Wonderful Company, its products and its core values, visit www.wonderful.com, or follow us on FacebookTwitter and Instagram. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

EEO is the law - click here for more information

Videos To Watch

Privacy Policy