Noel Leeming Commercial Services provides services to some of New Zealand’s leading business sectors.  Services is a key differentiator in setting us apart from the competition.  Aligned with our Commercial Sales team, we help enable our customers businesses by providing end-to-end IT managed and cloud solutions that meet their business goals.  

Services is a key growth area and, as such, the team continues to evolve & take shape. This is truly an exciting time to join the team - you will have the opportunity to be part of a growing area of the business and shape its future direction. 

We now have a great opportunity for a technical sales professional to join the team as our new Technical Account Manager. Reporting into the Managed Services Lead, you’ll act as a face to our business and a trusted advisor to a portfolio of customers in the Education and Business sectors - helping them maximise value from our solutions, and service offering, align technology to their strategic goals, and drive adoption and satisfaction. You’ll work closely with both our internal teams and customers to ensure a seamless, high-quality experience across the entire customer lifecycle. 

Quick snapshot of the role:  

• Manage day-to-day customer relationships across allocated customer base, while growing a portfolio of existing accounts, ensuring high levels of satisfaction and retention. 
• Identify and support new business opportunities within the education sector, including cross-sell and upsell of managed services, cloud, security, IT hardware, and professional services. 
• Develop a strong understanding of education customer environments, objectives, and challenges to deliver tailored technical solutions and guidance. 
• Prepare and present quotes or proposals, collaborate with cross-functional teams to support solution design, onboarding, implementation, and ongoing customer success.
• Lead regular business and technical reviews with customers to uncover growth opportunities and strengthen partnerships.
• Proactively identify and help resolve technical issues, ensuring a high standard of customer experience and retention.
• Create and maintain growth account plans and customer technology roadmaps aligned to customer and sector-specific goals.
• Driving customer retention and growth by proactively renewing and expanding existing contracts.
• Present and demonstrate relevant solutions across TWG’s commercial, retail, and services channels, aligned to the needs of education customers.

We are looking for a collaborative and energetic individual with a passion for success. You will bring a strong background in account management and business development at a commercial level and be skilled at developing win-win solutions. Ideally, you are an experienced, customer-facing IT sales professional with service management and technical account management experience, and a demonstrated ability to work with customers in the education sector.

Also on our wishlist: 

• Bachelor’s Degree in technology or relative business experience 
• Experience working in a Managed Service Environment ideally in the Education sector
• Knowledge of cloud services, managed services, networking, cybersecurity and IT hardware and software 
• Minimum of 3 years business related experience preferably in the IT sector with proven results in customer satisfaction and the achievement of KPI’s 
• Strong ability to understand and deliver highly technical solutions and presentations

We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include: 

• Competitive incentive structure plus vehicle 
• Discounts across most of our brands 
• Paid birthday day off 
• Free parking at our Northcote Support Office 
• Flexible working arrangements with up to 2 days working from home per week 
• 26 weeks paid parental leave (for permanent team members) 
• A range of wellbeing support