Our purpose is simple: helping Kiwis live better every day.

The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer – and a true Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions: Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own It) and Kia haepapa (Do Good).

With these values at the heart of what we do, we continue to evolve our business, working towards our vision of making sustainable living easy and affordable for everyone.

We’re looking for enthusiastic individuals to join our team as Fixed Term Customer Care Specialists over the busy peak season.

This role is all about providing excellent customer service to shoppers across The Warehouse and Warehouse Stationery online stores. What makes it unique is that you’ll support customers through live online chat, as well as phone and email channels.

As a Customer Care Specialist, you’ll:

• Manage customer enquiries with a strong resolution focus.

• Build rapport by actively listening and adapting your communication style.

• Switch between chat, phone, and email support as needed

• Manage cases efficiently and follow up within agreed timeframes

• Stay up to date with processes, procedures, and products so customers receive accurate information.

Work Schedule

This is a fixed term role from 20th October 2025 to 1st February 2026 for the peak trading period. You’ll need to be available to work 40 hours per week between 8am and 7pm, including some weekend shifts.

About You

Passion for customer service is a must. While previous contact centre experience would be great, what we’re really looking for are people who live and breathe our values and can bring:

• A reliable, responsible, and proactive approach to work.

• Strong customer service skills – whether gained in retail, hospitality, call centres, or elsewhere.

• Excellent communication skills (written and verbal), with the ability to stay calm and empathetic under pressure.

• Solid computer literacy and strong attention to detail.

• The ability to adapt quickly and work towards targets and KPIs.

• A positive, team-focused attitude and a genuine passion for helping customers.

You’ll be part of a supportive and diverse team who are passionate about delivering great customer experiences. This is also a fantastic opportunity to get your foot in the door with The Warehouse Group and gain experience in a fast-paced, customer-focused environment.