Account Support

  • 26 The Warehouse Way, Northcote, Auckland 0627, New Zealand
  • Full-time
  • Contract Type: Permanent

Company Description

The Warehouse Group Business (TWGB) is embarking on the next leg of its growth journey and we are looking for customer focused individuals to join our TWGB Support Team. We can promise lots of scope, autonomy and learnings. 

The Warehouse Group Business (TWGB) enables a consolidated shopping experience allowing businesses, nationwide, to procure a wide range of product and services through a central group. The TWGB team is powered by passionate team members in account management, project management and sales support functions, covering the breadth of New Zealand. The TWGB team support the needs of commercial customers across all industries and sectors, from owner-operators in trade and construction, to large corporates and government agencies. Our significant group buying power allows us to source from over 120,000 products and services to provide market leading solutions for our customers. 

Job Description

In this role you will support the day-to-day running of the TWGB Field teams, providing stakeholders with a complete end-to-end service and ensuring the customer has a seamless experience throughout. 

This role will provide assistance in:

  • Project coordination
  • All of Government inbox management
  • RFP/Tender support
  • new customer account set up
  • Customer conference coordination

Qualifications

To succeed in this role, we are looking for a thoroughly customer-focused individual who is truly passionate about ensuring we keep the customer at the centre of everything we do. Thorough, strong eye for detail and top notch continous improvement skills – this describes you down to a t. 

Success will be summed up with your ability to execute all of the above duties by being a helpful and trusted advisor to key stakeholders such as suppliers and our team members across TWG.  Living and breathing attributes such as collaboration and a growth mindset will come naturally to you, along with thriving in a busy ever-changing environment.

Our ideal candidate would also possess:

  • Previous administration experience
  • Caring, empathetic nature
  • Excellent organisation skills
  • A relationship builder – at all levels
  • Outstanding communication skills, both written and oral

Additional Information

We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. When you join us, you will receive a competitive remuneration package, company vehicle, group staff discounts and great team member benefits. TWG provides training and mentoring opportunities as well excellent career development opportunities right across the business! 

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