Customer Care Specialist

  • 17 Mayo Road, Wiri, Auckland 2104, New Zealand
  • Full-time
  • Employment Type: Full Time
  • Contract Type: Permanent

Company Description

The Warehouse Group is the parent brand that owns and supports The Warehouse, Warehouse Stationery, Noel Leeming, and Torpedo7.  

At the heart of our business is a great customer service team – not only are they skilled in the art of delivering great service to our customers they have a passion for what we do. We are looking for someone who not only “gets” outstanding customer service is!

Job Description

This position handles a variety of incoming customer enquiries in regards to our online store. Where this Customer Service role differs to most is that we utilise the latest live, online chat technology to support our customers as well as traditional phone and e-mail support.


The ideal candidate will have:

  • Experience in a Customer Services environment
  • Excellent written and verbal communication skills
  • Strong keyboard skills
  • An outstanding phone manner
  • Great attention to detail and accuracy of work
  • Flexible and adaptable - working under pressure
  • Enthusiastic team player

Additional Information


This role is a great foot in the Warehouse Group door; the role will offer you loads of development and insight about the Torpedo7 business with some good fun and laughs along the way. We have some great staff perks and the opportunity to work in an energetic and fast paced environment. If you want an opportunity to combine your passion for the outdoors with a great job then this is it.

You will need to be available to work 40 hours per week,  between 8am to 6pm,  and with every other weekend off!

If this sounds like you, apply now and join the team!

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