Customers and our people are at the heart of our business. Our Customer Insights and Data Science team here at The Warehouse Group (TWG) is one of the largest client-side research teams in NZ.  We are looking for an analyst to come join us and own a new programme of work – we can guarantee it will be an opportunity with lots of scope, growth and learning!

The Warehouse Group (TWG) is a New Zealand success story, founded by Sir Stephen Tindall and evolved from a single The Warehouse store to become one of the largest retailing groups in New Zealand with $3 billion in sales. TWG consists of six core retail brands: The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, 1-day and TheMarket. We have 260+ retail stores, online stores as well as distribution centres throughout New Zealand. 

Reporting into our Brand and Customer Insights Manager, your role will centre around leading the delivery of TWG’s Employee Experience (EX) programme in order to drive recommendations and improvements.  Key responsibilities will include:

• Leading the employee experience research process, using the standardised research tools
• Supporting the identification of opportunities to optimise our colleague engagement
• Being a spokesperson for our priority focus areas for the EX programme, assimilating all relevant insights that can help maintain and grow colleague engagement
• Understanding the impact of employee experience on our priority focus areas and help translate these into projects that will improve employee experience across the key points in the colleague journey
• Proactively coordinating, managing and communicating research to support the development and delivery of both strategic and tactical initiatives

Excellent communication and stakeholder management skills are critical, along with your attention to detail and action focused work approach.  We want a true self starter, with high energy levels and someone whom thrives (and delivers) with tight deadlines. Our wish list also includes:

• 3+ years of research experience – either agency or client side
• Advanced computer skills in Excel, PowerPoint, Word, Outlook
• Excellent numeracy and writing skills

What's in it for you? We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. The business is at an exciting point in its life story.  As a Company we’re going agile to ensure our customers always come first.   To meet the ever-changing demands of our customers, we’re simplifying the way we work, speeding up decision making, and breaking down the hierarchy so we work better, faster.  By empowering our teams and increasing cross-collaboration, we aim to make TWG New Zealand’s best place to work!   Interested?  Go the whole way and apply now.