Customer Experience Expert - Noel Leeming Newmarket

  • Broadway, Central Auckland, New Zealand
  • Full-time
  • Employment Type: Full Time
  • Contract Type: Permanent

Company Description

Delivering the best in technology and appliances starts with service – and our Passionate Experts are key to our success. The end-to-end service we offer means customers can rely on us to ensure they walk out with the right product for them – through live demonstrations, the offering of support and advice, and delivering and installing purchases.

Job Description

You enjoy a fast-paced environment with lots of variety, and you aren’t afraid of digging in hard to get things done. You’re someone who likes working and sparking conversations with customers, and ensuring their experience is exceptional means the world to you.You thrive on teamwork, and morale is a big priority of yours because you love it when the team is humming. You’re excited about building a career in retail, love our products, and want to share your enthusiasm with our customers.  Do you see yourself in one of our uniforms?  We do. Try us on for size!

Hours are:

Monday 10:00am - 7:00pm
Tuesday 10:00am - 7:00pm
Wednesday 10:00am - 7:00pm
Thursday 11:00am - 9:00pm
Sunday 9:30am - 5:30pm

Qualifications

 

  • 2+ years experience in retail, hospitality or a customer facing role
  • Excellent Communication Skills
  • Positive, can-do attitude
  • Capable of being on your feet for long periods of time

 

Additional Information

  • Deliver an excellent standard of customer service to both internal and external customers, ensuring a positive and professional attitude to work
  • Understand the value of creating memorable and meaningful experiences for our customers
  • Understand the layout of the department, including knowledge of where specific products are shelved
  • Proactively interact with the customer to identify the appropriate products to meet their needs
  • Follow all customer service policies, including appropriate and efficient escalation of enquiries and/or complaints
  • Possess in-depth knowledge of the product catalogue in specialist area, offering advice to customers where necessary
  • Run exciting promotions to engage customers
  • Demonstrate you are a team player by communicating effectively with others and supporting in any other duties instructed by the Store Manager
  • Ensure processes are followed explicitly and company guidelines are upheld at all stages of the customer experience
  • Maintain work area to an excellent standard, ensuring it is presentable and functional
  • Be passionate about helping customers, to drive sales

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