We live and breathe outdoor sports, and we’re passionate about helping our customers do the same. Because our people use our products themselves, we pride ourselves on being able to help customers choose exactly the right gear – and saying ‘see you out there’. 

Part of The Warehouse Group family of brands since 2013, Torpedo7 has 19 stores nationwide, as well as an online retail site, with offerings as diverse as Bike, Snow, Moto, Outdoor, Water sports and Fishing gear. 

You enjoy a fast-paced environment with lots of variety, and you aren’t afraid of digging in hard to get things done. You’re someone who likes working and sparking conversations with customers, and ensuring their experience is exceptional means the world to you. You thrive on teamwork, and morale is a big priority of yours because you love it when the team is humming. You’re excited about building a career in retail, love our products, and want to share your enthusiasm with our customers.  Do you see yourself in one of our uniforms?  We do. Try us on for size!

Hours are:

Saturday 10:00am - 4:00pm
Sunday 10:00am - 4:00pm

• 0 - 3 years experience in retail, hospitality or a customer facing role
• A passion for the outdoors and first hand understanding of gear requirements for relevant activities in various environments
• Excellent Communication Skills
• Positive, can-do attitude
• Capable of undertaking heavy lifting, climbing ladders and being on your feet for long periods of time

• Deliver an excellent standard of customer service to both internal and external customers, ensuring a positive and professional attitude to work
• Understand the value of creating memorable and meaningful experiences for our customers
• Understand the layout of the department, including knowledge of where specific products are shelved
• Proactively interact with the customer to identify the appropriate products to meet their needs
• Follow all customer service policies, including appropriate and efficient escalation of enquiries and/or complaints
• Possess in-depth knowledge of the product catalogue in specialist area, offering advice to customers where necessary
• Run exciting promotions to engage customers
• Demonstrate you are a team player by communicating effectively with others and supporting in any other duties instructed by the Store Manager
• Ensure processes are followed explicitly and company guidelines are upheld at all stages of the customer experience
• Maintain work area to an excellent standard, ensuring it is presentable and functional
• Be passionate about helping customers, to drive sales