Customer Engagement Specialists - Full-time (Permanent)

  • Hamilton, New Zealand
  • Full-time

Company Description

The Warehouse Group (TWG) is a New Zealand success story, founded by Sir Stephen Tindall and grown from The Warehouse; we are the largest general merchandise retailer in NZ with $3 billion in sales.  TWG consists of four core retail brands – The Warehouse, Warehouse Stationery, Noel Leeming and Torpedo7. We have 270+ retail stores, online stores as well as distribution and fulfilment centres throughout NZ. TWG employs over 12,000 people across New Zealand.

Job Description

At the heart of our business is a great customer service team – not only are they skilled in the art of delivering great service to our customers but they have a passion for what we do. We are looking for team members who truly “get” what outstanding customer service is all about. 

These positions handle a variety of incoming customer enquiries. Where these Customer Service roles differ to most is that we utilise the latest live,  technology to support our customers.

The ideal candidate will have:

  • Experience in a Customer Services environment,
  • Excellent written and verbal communication skills
  • An outstanding phone manner
  • Great attention to detail and accuracy of work
  • Flexible and adaptable - thrive working under pressure
  • A work history that demonstrates reliability and punctuality
  • Enthusiastic team player
  • A strong track record of offering exceptional customer service.

These opportunities are a great foot in the door for The Warehouse Group door; offering loads of development and insight about The Warehouse Group business with some good fun and laughs along the way. We have some great staff perks and guarantee an energetic and fast paced environment. 

You will need to be available to work between 8:00am-6pm Monday-Friday, with some weekend shifts included. 

If this sounds like you, apply now and join the team!