Customer Service Leader - Torpedo7 Newmarket Store!
- Auckland, New Zealand
KNOW TORPEDO 7
Torpedo7 is New Zealand's largest multi-channel outdoor adventure retailer, with 11 stores nationwide and a dedicated webstore. We are unique in NZ in that our stores have all sorts of toys and experts under one roof - bike, camp, tramp, water, snow and moto. We are also part of The Warehouse Group, meaning there is plenty of scope for career development and staff benefits that extend well beyond the traditional outdoors industry.
At Torpedo7 the work comes easy when you love what you do. We are so passionate about the gear we sell that you will see us out there on the track, trails and anywhere an outdoor adventure is to be had.
KNOW THE ROLE & KNOW WHAT WE’RE LOOKING FOR
As a Customer Service Team Leader, you oversee a part time team of three Customer Service Representatives who play a crucial part in creating a memorable experience for our customers in store. We offer awesome products and we know our customers purchase from us because we also offer them expert service.
In this role, you will deal with general and escalated customer enquiries including hire purchase contracts, sales enquiries, credit applications and cash sales. You will take responsibility for and proactively resolve customer issues as they arise and you will do all you can to meet customers' expectations.
The successful applicant will have:
- Proven supervisory to team leadership experience
- Knowledge of exceptional customer service and how to deliver it
- Excellent phone manner
- Exemplary written and verbal communication skills
- Ability to remain calm under pressure
- The desire to deliver a memorable experience to our customers
KNOW WHAT’S IN IT FOR YOU
Our passionate people enjoy careers that provide inspiring experiences, exciting challenges and amazing benefits. They also know that Torpedo7 is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. We are also part of The Warehouse Group, meaning there is plenty of scope for career development and staff benefits that extend well beyond the traditional outdoors industry.
We’ll See You Out There!
**Applicants must have the right to work in New Zealand.