Customer Service Representative - Tauranga
- Tauranga, New Zealand
At Noel Leeming, we are passionate about ensuring our customers have a great experience in store. Our goal is to bring products off the shelf, out of the box and bring it to life - we want to inspire the customer and spark their imagination.
What you will be doing?
As a Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers in store. Yes we offer awesome products but we know our customers purchase from us because we also offer them expert service. In this role, you will deal with all customer enquiries including hire purchase contracts, sales enquiries, credit applications and cash sales. In addition, you will also be responsible for various administration tasks within the store.
You will also take responsibility for and proactively resolve customer issues as they arise and you will do all you can to meet customers' expectations.
Who we are looking for?
To succeed in this role, we are looking for someone who knows what good customer service is and how to deliver it. You will have an excellent phone manner with written and verbal skills to match. Keeping calm in all situations, no problem is too great.
Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.
What do we offer?
It is our belief that it's important to reward and recognise our team for their success. The remuneration package for this role consists not only of an excellent base rate but awesome team member discounts and access to leading learning & development programs. Not forgetting the chance to be surrounded by the latest and greatest technology!