Customer Engagement Specialist - Permanent Part-time
- Hamilton, New Zealand
Do you want to help Kiwis live better every day? We need someone to join our team and help make sense of the chaos and insanity generated by our exceptional daily sales. We believe that the consumers of the land are entitled to get the best value for their hard-earned bucks and we're committed to doing just that and with service to back it up with that is simply out of this world.
At the heart of our business is a great customer service team – not only are they skilled in the art of delivering great service to our customers they have a passion for what we do. We are looking for someone who “gets” outstanding customer service.
This position handles a variety of incoming customer enquiries in regards to our online store. Where this Customer Service role differs to most is that we utilise the latest live, online chat technology to support our customers as well as traditional phone and e-mail support.
As a Customer Engagement Specialist, you will be the first point of contact for customers via the telephone. You will provide superior customer service through assisting with various enquiries on products, returns, refunds, promotions in store, store-specific questions and many more!
To be successful, you will:
- Experienced in a Customer Services environment
- Excellent written and verbal communication skills
- Strong keyboard skills
- An outstanding phone manner
- Great attention to detail and accuracy of work
- Flexible and adaptable - working under pressure
- Enthusiastic team player
We are looking for a thoroughly customer focused individual who thrives on working in a fast paced and supportive team environment and is truly passionate about providing the complete solution to our customers.
Ideally will be able to work three full days a week- Monday, Friday and either Saturday or Sunday.
Customer service is an art and we're looking for masters!