Customer Engagement Specialists - Full-time (fixed-term)

  • Hamilton, New Zealand
  • Full-time

Company Description

The Warehouse Group (TWG) is a New Zealand success story, founded by Sir Stephen Tindall and grown from The Warehouse; we are the largest general merchandise retailer in NZ with $3 billion in sales.  TWG consists of four core retail brands – The Warehouse, Warehouse Stationery, Noel Leeming and Torpedo7. We have 270+ retail stores, online stores as well as distribution and fulfilment centres throughout NZ. TWG employs over 12,000 people across New Zealand. In this role we are looking for awesome Customer Engagement Specialists who can represent our two brands The Warehouse and Warehouse Stationery. 

Job Description

At the heart of our business is a great customer service team – not only are they skilled in the art of delivering great service to our customers but they have a passion for what we do. We are looking for team members who truly “get” what outstanding customer service is all about. 

These positions handle a variety of incoming customer enquiries. Where these Customer Service roles differ to most is that we utilise the latest live, online chat technology to support our customers as well as traditional phone and e-mail support.

The ideal candidate will have:

  • Experience in a Customer Services environment
  • Excellent written and verbal communication skills
  • Strong keyboard skills
  • An outstanding phone manner
  • Great attention to detail and accuracy of work
  • Flexible and adaptable - thrive working under pressure
  • Enthusiastic team player

These opportunities are a great foot in the The Warehouse Group door; offering loads of development and insight about the The Warehouse Group business with some good fun and laughs along the way. We have some great staff perks and guarantee an energetic and fast paced environment. 

This full time fixed term position finishes at the end of July. You will need to be available to work between 8:00am-6pm, with possible weekend work. 

If this sounds like you, apply now and join the team!