Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand's leading University. With over 6000 academic and professional staff supporting more than 46,000 students, we are one of New Zealand's largest employers. We have eight academic faculties and 11 service divisions, creating a diverse, dynamic, and collaborative environment where world-class teaching, research, and innovation thrive.

Student and Scholarly Services (SaSS) plays a vital role in supporting students throughout their university journey. Bringing together a wide range of student-facing services, SaSS helps create an outstanding student experience by providing support, guidance, learning resources, wellbeing services, and opportunities for personal and professional development. Within this portfolio, Career Development and Employability Services (CDES) and the Learning and Teaching Development teams help students build the skills, confidence, and experiences they need to succeed both at university and beyond.

Te Whiwhinga mahi | The opportunity

We are looking for a welcoming, organised, and customer-focused Receptionist to join our Learning and Employability teams.

As the first point of contact for students, staff, and visitors to the Old Choral Hall, you'll play an important role in creating a positive and supportive experience for everyone who walks through our doors. You'll be the friendly face that helps students navigate services, answers enquiries, and ensures people feel welcomed, informed, and supported.

This is a varied and people-focused role that combines frontline customer service with administrative support. Working across several teams, you'll help ensure the smooth day-to-day operation of the reception area while contributing to events, facilities coordination, and administrative activities that support student success.

If you enjoy helping others, thrive in a busy environment, and take pride in delivering exceptional service, we'd love to hear from you.

Key responsibilities include:

• Providing a warm and professional reception service for students, staff, and visitors
• Managing and triaging enquiries in person, online, and over the phone
• Guiding students to appropriate services, appointments, and support resources
• Providing administrative support across the Learning and Employability portfolio
• Supporting the organisation and delivery of events and engagement activities
• Maintaining reception, meeting, and shared spaces to ensure a welcoming environment
• Ordering and replenishing supplies and consumables as required
• Contributing to service excellence and continuous improvement initiatives

This is a permanent role working 37.5 hours per week. The salary range for this role is $55,634- $56,700 per annum depending on experience.

For more information, please review the Position Description.

He kōrero mōu | About you

You are someone who genuinely enjoys helping people and creating positive experiences.

You bring a friendly, approachable manner and a calm, professional attitude, even when juggling multiple priorities. You're highly organised, enjoy working with a wide range of people, and take pride in delivering excellent customer service.

Whether you're greeting visitors, assisting students, coordinating facilities, or supporting colleagues behind the scenes, you're committed to ensuring things run smoothly and efficiently.

You'll thrive in this role if you enjoy being part of a collaborative team and are motivated by making a meaningful difference to the student experience.

Ngā pūkenga motuhake | Important skills and experience

• Excellent customer service and interpersonal skills
• Strong organisational skills with the ability to manage competing priorities
• The confidence to engage with a diverse range of students, staff, and visitors
• Strong written and verbal communication skills
• The ability to learn new systems, software, and processes quickly
• The ability to work independently while contributing positively to a team environment

The following would be beneficial:

• Experience in a reception, customer service, or administrative support role
• Experience supporting multiple stakeholders in a busy environment
• Experience working within a large or complex organisation
• Previous experience within the tertiary education sector
• A tertiary qualification

Ngā āhuatanga kei a mātou | What we offer

At the University of Auckland, we're committed to creating an environment where our people can thrive. As part of our team, you'll enjoy:

• Flexible employment practices where appropriate
• Up to 6.75% employer superannuation contribution
• Five weeks' annual leave
• Ongoing professional development opportunities
• A supportive and inclusive workplace culture
• Access to wellbeing programmes, staff discounts, and recreation facilities
• The opportunity to work alongside passionate teams dedicated to student success
• A rewarding role where you can make a real difference to the student experience every day

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of 16/07/2026 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

Please note that we may close the advert earlier if we find a suitable candidate.

Please reach out to Jodie Peterson - [email protected] for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz