Te Whiwhinga mahi | The opportunity

We currently have an opportunity for a Functional Analyst join the Technical Analyst Services Practice, supporting the University’s extensive portfolio of platforms, systems and services.

The Functional Analyst role is a varied role combining requirements analysis, process improvement, technical problem-solving, knowledge management, and curiosity.

Some activities you’ll be engaged in here will be:

• Providing 3rd level technical support and enhancement for a series of customer-facing, high-impact technologies
• Analysing incoming enhancement requests to understand their technical and business components
• Collaborating with cross-functional team on the “how” of some of those enhancements
• Discussing, prototyping, testing and deploying new system features, changes or fixes
• Crafting and maintaining multi-audience knowledge content
• Engaging with business stakeholders of varying backgrounds, levels of technical knowledge, and awareness of Agile methodologies
• Participating in team planning activities to prioritise features, fixes and fun
• Engaging in learning activities to upskill in the various technologies and best practices we engage with here at UoA

For more detailed information, please refer to the Position Description.

Please note this is a fulltime 37.5 hours/ week, permanent position, with a salary range of $90,000 - $100,000 per annum depending on skills and experience.

He kōrero mōu | About you

To be successful in this role you’ll need to be curious, collaborative, and interested in the ‘why’ of our systems. You’re experienced in some kind of technical support, process improvement, or technology-oriented role. While this isn’t a BA role, as there’s more support, systems config understanding and hands on work required, if you’ve had experience in similar spaces before this will be of benefit.

You’ll enjoy solving technology problems, identifying process improvements, enhancing technology experiences and analysing requirements.

Important Skills | Nga Pūkenga Motuhake

You will have:

• Excellent written and verbal communication skills
• Systems configuration skills or technical support experience
• Process improvement or analysis skills
• An interest in, or knowledge of, data and/or system flows

Experience with:

• Crafting and maintaining user documentation
• Triaging and troubleshooting system or process issues
• Supporting and/or or configuring systems of high user impact
• Toolset and process analysis and configuration
• Managing work via a ticket and request management system (e.g. Remedy or ServiceNow)

Experience working in a tertiary environment is of benefit, though not essential.

Mō tō mātou rōpū | About the team

Product Engineering is made up of five technical Practices, each led by a Practice Manager. The PM is responsible for the wellbeing, growth and productivity of each person in their Practice. We also ensure our Practices are skilled for and aligned to best-practice approaches to delivering on each of our customer portfolio roadmaps – helping build or support the standards, tools, and patterns our teams use.

Practice members work in cross-functional Agile delivery teams with Product Owners, across a number of business portfolios. In this role, you’ll be working with other Analysts in your delivery team, but not necessarily the whole FA Practice in your day-to-day business – though there’s plenty of opportunity to jump in on Practice initiatives too.

We value flexibility and the team work on-site together occasionally; this location is designed for activity-based and collaborative working.

Here, we work with the understanding that learning and development also need to play central roles in everything we deliver. We’ll expect that you’ll come along for the ride and take advantage of this opportunity to grow and learn.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities. 

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home, flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services. 

For more information please visit Staff Benefits.

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.  

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of 3rd November 2024 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Morgan Nicolasen via [email protected] for more information about the role. Please note we are happy to answer your questions, but we do not accept applications by email.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz