The University of Auckland is New Zealand’s leading university and one of the world’s major research universities.  We employ over 5400 academic and professional staff to support the success of 41,000+ students. 

The opportunity | Te Whiwhinga mahi

We are seeking Customer Service Representatives to help us with email enquiries coming into the Student Experience Centre, from both current and future students.  We are ideally looking for suitable candidates to start in August.  

Hours

This is a casual position, with flexible hours of work between 12 to 40 hours per week.

Our standard business hours are between 8am to 6pm Monday to Friday, however, there is also the option to work weekends.  You can choose your hours to work around family, study or general life commitments.  

Pay rate

The pay rate for this role is $23.50 per hour.

Location

This role is typically based on 49 Symonds Street, Auckland CBD, but we may be able to offer a level of flexibility to work remotely.  Please note, if you choose to work remotely, you will need to have access to your own personal computer/laptop etc and your own personal wifi to be able to support this role off site.

What will you be doing?

In this role you will be answering email queries from our most important customers: our current and future students.  We cover a broad range of queries which ensures your hours are varied.  

For more detailed information on the role please refer to the position description.

He kōrero mōu | About you

We are looking for candidates who can bring a positive, can-do attitude.  As this is an email-based role, excellent written communication is essential.    Previous experience is not essential, as we will provide you with full training.  Training will be on-site at our Auckland City Campus.  

We are seeking candidates who have natural skills in customer service, strong verbal and written communication, problem-solving and computer skills.

Me pēhea te tuku tono | How to apply

Inquiries may be made to Shivani Parboo [email protected]

Please note we are happy to answer your questions but we do not accept applications by email.

Applications must be submitted online.  Please include an updated CV. 

We will be contacting candidates as they apply, and this advert may close earlier if needed.  Please keep eye on your emails (including junk mail) for communications from us. 

Overseas Applicants

In response to COVID-19 the New Zealand Government imposed travel restrictions but have recently announced a five-step plan for a phased border re-opening. This phased re-opening will take some time and this may alter the nature of the standard interview process for offshore candidates, particularly at the on-site interview stage. To see how this might affect your application and for more information and updates on the border restrictions and phased re-opening, please visit the Immigration New Zealand website or the New Zealand Government's official Covid-19 website.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz