Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university and one of the world’s major research universities. As the country’s largest and most comprehensive university, the University of Auckland conducts teaching and research across eight faculties and two large-scale research institutes.

Te Whiwhinga mahi | The opportunity

We are searching to add casual Receptionists to the team of our newest residence, Waipārūrū Hall.

The Receptionist will provide general administrative and reception services for Accommodation. The role forms part of the “face” of Accommodation for visiting students, families and key stakeholders. Receptionists provide professional and customer focussed reception service for Accommodation, directing and referring enquiries from staff, students and the public as appropriate.

This role includes general administrative support to residents including meeting couriers, upkeep and maintenance of photocopier and other related supplies, receiving and routing calls as appropriate, front desk support, reception support to events taking place in the faculties, liaising payment arrears and refunds with residents and doing bank reconciliations.

Details of the role: This is a casual role at Waiparuru Hall to provide casual cover of staff leave requirements and public holiday rosters.

He kōrero mōu | About you

We are looking for someone who can deliver a high standard of service, and can also provide reliable, efficient and accurate execution of the reception duties in an Accommodation workplace. We are seeking applicants who are motivated self-starters who can work autonomously with the following qualifications, skills, knowledge and experience:

• National Certificate of Educational Achievement Level 2 and/ or Vocational qualification in a related subject
• Administrative role experience is essential and preference will be given to those with an of the tertiary education sector
• Knowledge and a basic understanding of CRM and databases
• Excellent customer service with good public relations and communication skills

About us

The University of Auckland’s Ngā Wharenoho – Accommodation department is growing. This year we opened Australasia’s largest catered first-year Hall - Waipārūrū Hall. This has increased our offering to accommodate over 4300 students. Our primary goal is to build and nurture a safe, supportive, enjoyable community for our student residents.

Our values:

• Whakawhanaungatanga / Engagement: Helpful, Can-do, Responsive
• Tautoko / Support: Caring, Supportive, Respectful
• Ngangahau / Vibrancy: Active, Vibrant, Fun
• Auaha / Innovation: Open, Questioning, Challenging
• Ngākau pono / Integrity: Responsible, Principled, Resilient

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is dedicated to providing an excellent and stimulating environment for its employees which ensures a healthy work-life balance through. 

• Five weeks’ annual leave per annum (pro-rated)
• Up to 6.75% employer superannuation contribution.
• Over 300 different career development courses.

For more information on the benefits of working here, see our Staff Benefits page.

Me pēhea te tuku tono | How to apply

Applications should be submitted online, before the closing date of 9th February 2022 and include an up to date CV and cover letter.

Covid-19 Vaccination

The University of Auckland is committed to protecting the health, safety and well-being of our staff and students.  All students, staff and visitors need to be fully vaccinated against Covid-19, or medically exempt, in order to come onto our campuses or to take part in face-to-face University-managed activities. Therefore, we are only able to consider applicants who are fully vaccinated against Covid-19 or have a New Zealand Ministry of Health issued medical exemption and evidence of this will be requested as part of your employment. You can read more about the University’s vaccination policy here.

Overseas Applicants

In accordance with our commitment to equitable recruitment, the University welcomes applications from all suitably qualified and experienced candidates. In response to COVID-19 the New Zealand Government has imposed a travel ban and are currently only allowing New Zealand Residents, Citizens and visa holders meeting a strict exception policy to enter the country, all of whom must currently enter Government approved quarantine for seven days on arrival.  

It is uncertain when these border restrictions will change, and this may impact the degree to which an offshore candidate can engage in the interview process; or be available to commence in a new position. For more information and updates on the border restrictions visit the Immigration New Zealand website or the New Zealand Government’s official Covid-19 website.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz