Learning & Development Manager

  • Auckland, New Zealand
  • Contract
  • UoA Department Name: Executive Education
  • Campus: Auckland City Campus
  • Contract Type: Permanent
  • Position Number: 00010842

Job Description

Te Whiwhinga mahi | The opportunity

We are seeking to appoint a Learning & Development Manager, internally referred to as an Executive & Professional Development Manager (EPD Manager) who will be responsible for the ensuring customers across all EPD programmes are participating in market leading courses that meet their learning objectives and needs.

Working closely with external customers, the EPD Manager will define and refine their needs, using this as a foundation to then lead the design and delivery of suitable programmes. This key role in the UoA Business School will offer you the unique opportunity to be part of building up the capability of business leaders for a disrupted future in Aotearoa and globally.

  • Strategy, Planning and Decision Making – Contribute to identifying new industry needs and developing new programmes that emerge as disruption continues
  • Operational Activities - Design and deliver high value learning offerings for individual and organisational customers that consolidates EPD as a leading provider of premium learning programmes in Aotearoa and beyond.
  • Relationship Management -   Strong relationship building skills are essential. Our key stakeholders range from diverse industry and government senior leaders, Board directors, faculty members from across the University and relevant University central service divisions and external facilitators
  • Customer Service- This role requires a fixation on our clients and their needs. This means close engagement with clients with the client throughout the process actively seeking feedback regarding service delivery from stakeholders, users and customers.

Continuous Improvement - Work collaboratively with other teams to continuously improve our processes so we can resolve issues before they occur.

For more detailed information, please refer to the Position Description.

He kōrero mōu | About you

An expert in online learning development, you will bring a boarder view beyond that of the technical side of instructional design, spearheading the customised design of bespoke programmes for your clients. Your understanding of the future of work technologies will drive decisions and discussions with clients about their learning requirements.

You will engage with the client directly and lean on your strong people skills to effectively establish their needs and deliver appropriate programmes.

You’ll have a curiosity about the changing nature of learning in the workplace and a passion for learning. The EPD Manager will be results-oriented and adept in bringing innovative ideas to the role.

Important Skills | Nga Pūkenga Motuhake

·       Experience designing learning and development activities for professional people, Excellent focus on identifying and delivering to customer needs.

·       Be highly motivated, self-managing and familiar with project management. You will have strong planning and co-ordination skills and be able to juggle multiple priorities.

·       An understanding of financial management, commercial awareness and wider management principles and techniques

·       Have excellent verbal and interpersonal communication skills, with the ability to engage positively and proactively with a variety of stakeholders, including Senior Executives.

·       Cultural competency, a commitment to uplifting learning opportunities for Maori and Pacifica in Aotearoa.

·       Experience in using web-based tools and graphics applications e.g., Microsoft portfolio and Adobe software and are competent at delivering presentations

Mō tō mātou rōpū | About the team

The Business School is one of the largest and most successful in the Australasian region and the top ranked Business School in New Zealand. Our Business School has an international reputation for its excellence, innovation, programmes and partnerships.

Within the Business School, Executive and Professional Development is an unusual team in that it is entirely externally facing, serving the needs of industry and government for high value development programmes and learning experiences for individuals and teams. These are online, face to face and blended offerings. A core strength of the team is the ability to bring faculty and industry leaders together to deliver experiential programmes that apply theory to real life problems. EPD serves over2,500 professionals annually to improve their individual and organisational performance in both the private and public sectors

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university, with a turnover of $1.3bn, including research revenue of over $300m generated across eight diverse faculties and two research institutes. We employ more than 5400 academic and professional staff to support over 45,000 students, making us one of NZ’s largest employers.

Our mission and values place strong emphasis on both our student body and our scholarly community, and we work with both community and enterprise to advance the well-being of the peoples of Auckland and New Zealand, with a clear commitment to pursuing sustainability.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities. 

The University is committed to providing an excellent working environment through:

·       Flexible employment practices (including working from home, flexible hours)

·       Up to 6.75% company superannuation scheme

·       A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services. 

For more information please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of Friday 3rd December 2021 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Felicity Lawrence, Senior EPD Manager via [email protected] for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email

Additional Information

Covid-19 Vaccination

The University of Auckland is committed to protecting the health, safety and well-being of our staff and students.  All students, staff and visitors need to be fully vaccinated against Covid-19, or medically exempt, in order to come onto our campuses or to take part in face-to-face University-managed activities. Therefore, we are only able to consider applicants who are fully vaccinated against Covid-19 or have a New Zealand Ministry of Health issued medical exemption and evidence of this will be requested as part of your employment. You can read more about the University’s vaccination policy here.

Overseas Applicants

In accordance with our commitment to equitable recruitment, the University welcomes applications from all suitably qualified and experienced candidates. In response to COVID-19 the New Zealand Government has imposed a travel ban and are currently only allowing New Zealand Residents, Citizens and visa holders meeting a strict exception policy to enter the country, all of whom must currently enter Government approved quarantine for seven days on arrival.  

It is uncertain when these border restrictions will change, and this may impact the degree to which an offshore candidate can engage in the interview process; or be available to commence in a new position. For more information and updates on the border restrictions visit the Immigration New Zealand website or the New Zealand Government’s official Covid-19 website.


The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz

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