Customer Service Representative IT

  • Auckland, New Zealand
  • Full-time
  • UoA Department Name: Staff Service Centre
  • Campus: Auckland City Campus
  • Contract Type: Permanent
  • Position Number: 00012498

Company Description

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university, with a turnover of $1.3bn, including research revenue of over $300m generated across eight diverse faculties and two research institutes. We employ more than 5400 academic and professional staff to support over 45,000 students, making us one of NZ’s largest employers.

Our mission and values place strong emphasis on both our student body and our scholarly community, and we work with both community and enterprise to advance the well-being of the peoples of Auckland and New Zealand, with a clear commitment to pursuing sustainability.

Job Description

The opportunity | Te Whiwhinga mahi 

The role of Customer Service Representative within the Staff Service Centre at The University of Auckland is a pivotal position that will give you unrivalled exposure to the breadth of the University’s operations and successes.

  • Deliver excellent quality service, assistance and precise topical information to the University’s staff and other stakeholders
  • Provide accurate information every time, and then ensuring all service requests are documented to a high standard
  • Work within and contribute to our enthusiastic and energetic team spirit

For more detailed information, please refer to the position description

About the team | Mō tō mātou rōpū 

The team you will be joining is a strong, supportive unit that is constantly striving for continuous improvement. We collaborate and work together to achieve our goals and ensure a great customer experience.

It would also be advantageous to have:

  • Experience within an IT Call Centre
  • O365 Exchange and Active Directory experience
  • An understanding of ServiceNow functionalities
  • Basic I.T troubleshooting

About you | He kōrero mōu 

Although experience within a similar environment would be beneficial, it is more important that you bring a great attitude, with the ability to roll up your sleeves and deliver an exceptional experience to our customers. You will be calm under pressure and able to work in a fast-paced, volume-driven environment.

Important Skills | Nga Pūkenga Motuhake 

  • Have excellent verbal and written communication skills with great listening and interpretation skills
  • Ability to learn new systems, software and procedures quickly
  • Be a team player
  • Have the ability to identify areas for continuous improvement and efficiency

This position is rostered. Our standard business hours are between 7.30 am to 6.00 pm Monday to Friday. We work 7.5 hours a day and start times will vary to accommodate operational demands. 

What we offer | Ngā āhuatanga kei a mātou

The University of Auckland is committed to providing an excellent working environment through:

  • Flexible employment practices and a culture that supports work-life balance
  • Career development programmes
  • A competitive salary with five weeks’ annual leave
  • 6.75% superannuation scheme

For more information please visit our Staff Benefits page.

How to apply | Me pēhea te tuku tono 

Please reach out to Selina Battista, SSC Tea Lead - IT [email protected] a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.

Applications must be submitted online, by the closing date of Thursday 2nd December 2021 to be considered. Please include your cover letter and/or CV highlighting how you can meet the skills and experiences detailed above. 

Additional Information

Covid-19 Vaccination

The University of Auckland is committed to protecting the health, safety and well-being of our staff and students.  All students, staff and visitors need to be fully vaccinated against Covid-19, or medically exempt, in order to come onto our campuses or to take part in face-to-face University-managed activities. Therefore, we are only able to consider applicants who are fully vaccinated against Covid-19 or have a New Zealand Ministry of Health issued medical exemption and evidence of this will be requested as part of your employment. You can read more about the University’s vaccination policy here.


The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to 

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