Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s pre-eminent University, with a turnover of $1.1bn, including research revenue of over $200m generated across eight diverse faculties and two research institutes. With over 6,000 staff and over 40,000 students, the University of Auckland is one of New Zealand’s most significant and complex entities and one of NZ’s largest employers.

Our environment is fast moving, dynamic and is within our newly formed Student Experience Centre, providing Mana Enhancing experiences for all our students.

Mō tō mātou rōpū | About the team

This role will see you work in a professional and friendly environment with a team that enjoys working with each other and values the contribution we all make in trying to exceed our customers’ expectations. 

The opportunity | Te Whiwhinga mahi

The Student Experience Centre are looking to hire 3 exceptional Student Experience Representatives on a permanent basis.

The role of Student Experience Representative (Inbound) within the Student Experience Centre at The University of Auckland is a pivotal position that will give you a unique opportunity to be of service to our most important customers: our current and future students.

The team seek a start date of 13th of December 2021 or as early as possible for their ideal candidate.

This position is rostered. Our standard business hours are between 8am to 6pm Monday to Friday, however there may be some Saturdays and Public Holidays included in your roster. We work 7,5 hours a day (37.5 hours per week) and start times will vary to accommodate operational demands. 

This could look like: 8 am to 4 pm, 9 am to 5 pm or 10 am to 6 pm.

This role is typically based on 49 Symonds Street, Auckland CBD but we may need a level of flexibility during these uncertain times to be able to work on site and from home if and when required.  Please note that during the period that you may need to work off site, you will need to have access to your own personal computer/lap top etc to be able to support this role off site.

This is a band C position within the University Structure with the starting rate being a salary of $41,000 to $42,400 per annum depending on experience.

For more detailed information, please refer to the position description.

He kōrero mōu | About you

We are looking for candidates who understand that excellent customer service is not a department, but an attitude. This means you must be able to demonstrate strong verbal and written communication, problem solving and computer skills.

Your passion for great customer service is further demonstrated through excellent listening skills as well as an eye for detail. You take pride in your work and combine this with a healthy sense of humour and self-awareness. Your ability to thrive in a fast-paced environment will engage you in this varied role.

Relevant experience in the tertiary sector will be considered an asset, however not essential.

Important Skills/ Experience| Nga Pūkenga Motuhake

• 1 - 2 years’ experience delivering high quality customer service, and experience dealing with complex problems
• Experience of working with and understanding the needs of a diverse range of clients.
• Experience working in a Call Centre operation
• Ability to navigate multiple online systems

Relevant tertiary qualification or progressing towards this.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand’s leading university and is committed to providing an excellent working environment through:

• Flexible employment practices
• Career development programmes
• A competitive salary with five weeks’ annual leave
• Company superannuation scheme, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

For more information please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications should be submitted online, before the closing date of Friday 26th of November 2021 and include an up to date CV and cover letter outlining what strengths you will bring to this role.

Covid-19 Vaccination

The University of Auckland is committed to protecting the health, safety and well-being of our staff and students.  All students, staff and visitors need to be fully vaccinated against Covid-19, or medically exempt, in order to come onto our campuses or to take part in face-to-face University-managed activities. Therefore, we are only able to consider applicants who are fully vaccinated against Covid-19 or have a New Zealand Ministry of Health issued medical exemption and evidence of this will be requested as part of your employment. You can read more about the University’s vaccination policy here.

Overseas Applicants

In accordance with our commitment to equitable recruitment, the University welcomes applications from all suitably qualified and experienced candidates. In response to COVID-19 the New Zealand Government has imposed a travel ban and are currently only allowing New Zealand Residents, Citizens and visa holders meeting a strict exception policy to enter the country, all of whom must currently enter Government approved quarantine for seven days on arrival.  

It is uncertain when these border restrictions will change, and this may impact the degree to which an offshore candidate can engage in the interview process; or be available to commence in a new position. For more information and updates on the border restrictions visit the Immigration New Zealand website or the New Zealand Government’s official Covid-19 website.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz 

Covid-19 Vaccination

The University of Auckland is committed to protecting the health, safety and well-being of our staff and students.  All students, staff and visitors need to be fully vaccinated against Covid-19, or medically exempt, in order to come onto our campuses or to take part in face-to-face University-managed activities. Therefore, we are only able to consider applicants who are fully vaccinated against Covid-19 or have a New Zealand Ministry of Health issued medical exemption and evidence of this will be requested as part of your employment. You can read more about the University’s vaccination policy here.

Overseas Applicants

In accordance with our commitment to equitable recruitment, the University welcomes applications from all suitably qualified and experienced candidates. In response to COVID-19 the New Zealand Government has imposed a travel ban and are currently only allowing New Zealand Residents, Citizens and visa holders meeting a strict exception policy to enter the country, all of whom must currently enter Government approved quarantine for seven days on arrival.  

It is uncertain when these border restrictions will change, and this may impact the degree to which an offshore candidate can engage in the interview process; or be available to commence in a new position. For more information and updates on the border restrictions visit the Immigration New Zealand website or the New Zealand Government’s official Covid-19 website.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz