Client Services Assistant

  • Auckland, New Zealand
  • Contract
  • UoA Department Name: LLS Client Services
  • Campus: Auckland City Campus
  • Contract Type: Fixed-Term
  • Position Number: 55564369

Company Description

The University of Auckland is New Zealand’s leading university and one of the world’s major research universities.  We employ over 5400 academic and professional staff to support the success of 41,000+ students. 

Job Description

Te Whiwhinga mahi | The opportunity

Libraries and Learning Services at the University of Auckland is seeking enthusiastic and engaging people to join our Client Services team as a Client Services Assistant at the General Library.  

The Client Services team includes Libraries and Information Commons, and is responsible for providing excellent, friendly, and informative support to all our customers, enabling clients to navigate across a range of library and information commons services, and referring to other services where appropriate.

The position is part-time (20 hours) and fixed-term until 31 December 2021.  


The shift pattern is:

Tuesday 9am-2pm

Wednesday 9am-2pm

Thursday 5-10pm

Friday 3-8pm

For more information on the role, view the position description

He kōrero mōu | About you

We are looking for candidates who understand that customer service is not a department, it is an attitude! This means you can demonstrate strong communication, problem-solving and customer service skills, along with the ability to interact with people from various backgrounds. Your passion for great customer service is demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying their needs and resolving or escalating queries.


Nga Pūkenga Motuhake | Important Skills

To be successful in this role, you will display excellent communication skills, a helpful and supportive approach, good IT skills, and the ability to excel when working independently, and as part of a team.

As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably or experience in a similarly complex environment.

Additional Information

Applications must be submitted online, by the closing date of  16th May 2021 to be considered. Please include your cover letter and/or CV highlighting how you can meet the skills and experiences detailed above.

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to

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