The University of Auckland is New Zealand’s leading university, with a turnover of $1.1bn, including research revenue of over $200m generated across eight diverse faculties and two research institutes. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.

University of Auckland's Academic Services supports the delivery and governance of academic administration services to internal and external stakeholders. Services are delivered in partnership with faculties and supported by a customer service and process governance framework.

In Academic Services, our mission is to provide leadership and excellence in academic administration services through exceptional people delivering exceptional service to our students and staff. 

To meet short-term staffing needs, the University is seeking to employ a casual staff member. Hours will be changeable as agreed with the line manager of the role.

We are currently seeking an Enrolment Officer to join our team on a full-time, fixed-term contract from June 2020 to the end of January 2021.  

As a  successful candidate, you will ensure that the enrolment and academic progress records are relevant and up to date.  You will comfortable at relationship building with various stakeholders in order to build capability and excellence in managing the student record function across the University.

Key Accountabilities include :

• Enrolment Management and Maintenance of Late Deletion and Suspension Applications
• Enrolment Management and Maintenance of Academic Standing, PERC, AELR, Academic Integrity and other enrolment related processes
• Manage and Maintain Scheduled Communications
• User Acceptance Testing
• Customer Service Advice
• Business Support/Administration

Our ideal candidate will bring the following:

• A relevant tertiary qualification or experience in working with high volume transactional processing, creating and running queries, scheduling batch jobs and monitoring and checking exception reports.
• Knowledge and understanding of the University’s academic requirements, processes and procedures for enrolment and records functions.
• Excellent written and oral communication skills.
• The ability to build relationships with a variety of stakeholders
• Commitment to excellence in service provision, and to promoting, supporting and developing a culture of processes for continuous improvement.
• Experience in solving problems in a team and organisational environment.
• Knowledge and understanding of the academic requirements, processes and procedures for enrolment and records processes.Ability to confidently deliver workshops to large groups of people.

Why us?

The University of Auckland (42,000 students) is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

• Career development programmes
• Five weeks’ annual leave
• Company superannuation scheme, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

For more information please visit Staff Benefits.

How to apply

Applications must be submitted online, by the closing date of Sunday 15th March to be considered. Please include your cover letter and CV combined as one document. 

To be considered for this role, you must be eligible to work in New Zealand or hold a valid New Zealand work visa.

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz.