Customer Call Representative

  • 1341 W Mockingbird Ln, Dallas, TX 75247, USA
  • Full-time

Company Description

We handle customer service, public relations, branding/marketing, and business development for large scale brands who need further support for their customer bases. We are currently hiring for full time and part time permanent salaried roles.  All positions require authorization to work in the US and a background check screening.

Job Description

We are looking for a Customer Call Representative that will be the liaison between our company and its current and potential customers.  As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.

Salary range: $35000 - $45000 per year.

Responsibilities:

  • Schedule and confirm client appointments via phone and email

  • Facilitate and resolve client service requests

  • Maintain daily contact with customers to document and report on the status of pending inquiries regarding account problems, plus some outgoing phone calls.

  • Provide excellent customer service through active listening

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity.

  • Upbeat, positive attitude and an approach to work rooted in professionalism.

  • Set up client files and obtain necessary information

  • Meet personal/team qualitative and quantitative targets.

  • Seize opportunities to up-sell products when they arise.

  • Input data into the company computer platform to keep each customer record updated.

Qualifications

  • Associate’s/Bachelor’s degree and/or equivalent work experience is preferred.

  • Strong phone and verbal communication skills along with active listening.

  • Good computer and typing skills.

  • Self-motivated individual.

  • Ability to work with customers to resolve inquiries.

Additional Information

Disability Insurance

Employee Assistance Program

Employee Discount

Flexible Schedule