Customer Success Manager

  • 3340 Peachtree Rd NE, Atlanta, GA 30326, USA
  • Full-time

Company Description

In this fast paced world, our team gets out there and connects with people to make sure your brand is noted and a positive lasting impression is made. We are on first name basis with our client’s and we love it! J2 wouldn’t be here without them so we aim to repay that loyalty by giving every campaign our all.

 

 


 

 

 

Job Description

Join a team recognized for leadership, innovation and diversity

We are currently seeking a Customer Success Manager team. In this role, you will work to ensure a customer’s journey from purchase to productivity is smooth and well managed. You will monitor customer health and establish a cadence of customer interactions that ensure each customer you support is receiving maximum value from our solutions.

Key Responsibilities:

  • Be focused on customer success, retention and renewals.

  • Build strong customer relationships and explore opportunities for growth.

  • Ensure all services are deployed following the Professional Services Methodology.

  • Manage each customer account through the full lifecycle to meet project milestones.

  • Interact with various customer representatives throughout the process.

  • Generate and deliver estimates to the customer.

  • Implement proof of concepts and/or production systems and provide all necessary training.

  • Generate and/or maintain all project documents.

  • Conduct post-implementation site audits.

  • Responsible for complex, in-depth technical support and product assistance


 

Qualifications

Key Experience & Capabilities:

  • Account management experience within a successful software-oriented business.

  • Experience in overseeing the complex deployment and usage projects

  • Self-motivated and action-driven with the ability to take initiative, execute, and follow-through.

  • Well organized with superb project management and time management skills.

  • Proven ability to meet established timelines.

Additional Information

We offer an inclusive, flexible and supportive culture, with base-based pay for performance, along with ongoing training and development opportunities for those that have the desire to succeed.

We are an equal opportunity employer that supports a diverse workforce.