Customer Service Representative
- 1175 Peachtree St NE, Atlanta, GA 30361, USA
In this fast paced world, our team gets out there and connects with people to make sure your brand is noted and a positive lasting impression is made. We are on first name basis with our client’s and we love it! J2 wouldn’t be here without them so we aim to repay that loyalty by giving every campaign our all.
We are looking looking for an outgoing Customer Service Representative that will provide follow up with existing customers, as well as attract potential customer by answering product and/or service inquiries. The ideal candidate will be outgoing and proactive by suggesting information about higher tier products.
- Resolve products and/or service issues by clarifying customers complaints
- Maintain financial account on customers past orders
- Manage a large number of customer inquiries
- Generate sales leads
- Contribute to the Customer Service team effort by working fluidly with other coworkers
- Identify and assess customers' needs to achieve long term satisfaction
- Handle complaints and providing the adequate solutions
- Keep record of customer interactions and follow up accordingly
- Act as the company gatekeeper
- Compile reports on overall customer satisfaction
- Read and memorize scripts
- Proven customer service experience
- Record of over-achieving quota
- Excellent communication and presentation skills
- High school diploma or equivalent; college degree preferred
All your information will be kept confidential according to EEO guidelines.