Since 1985, The Tile Shop has committed itself to inspiring and realizing home decor ideas and creating beauty both indoors and out. We take great pride in our ability to provide an agile and supportive team environment focused on evolving our ever-growing business needs. Our people thrive because they want to make a difference and are passionate and committed to bringing big ideas to life!  

This position is a key member of the Infrastructure team and is accountable for set up, configuration, and support for internal and/or external networks for The Tile Shop Stores and Distribution centers. Regular activities include network engineering and troubleshooting, project management, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, and root cause analysis in problem solving.  The individual in this position will need to have excellent communication skills with end users, work through open issues in an organized and timely manner, and be available in off-hours to support our retail business.

• Develops and maintains all systems, security, and network configurations
• Plan and manage building out new hardware for new employees, Stores or Distribution Centers including PCs, terminals, switches, routers, mobile devices and printers
• Troubleshoot incoming Incidents from end users via phone and tickets created via a Self Service portal
• Administrate infrastructure, including firewalls, databases, malware protection software and other processes
• Provide 24X7 emergency support when need. Takes ownership of unplanned system outages/service impacts and drive timely resolution.
• Troubleshoots network performance issues and creates and maintains a disaster recovery plan
• Administer and support the company’s enterprise backup and restore systems
• Monitoring of and acting on alerts from information data security systems
• Recommends upgrades, patches, and new applications and equipment
• Experience with Data Cabling / Computer Facilities maintenance
• Manages all IT tasks during new Store construction
• Experience troubleshooting various end-user issues, not limited to networking related issues
• Able to work in a fast pace environment
• Ability to understand and document network connections, write support procedures
• Other duties as assigned.

Knowledge, skills, and abilities

• 5 plus years of hands-on experience in network routing and switching
• Experience managing firewall rules and NAT
• Prior working experience with LAN/WAN& SD-WAN 
• Prior working experience with VPN
• Router/Swtich/Firewall/Wireless experience
• MPLS and Broadband Experience
• Ability to understand and document network connections, write support procedures
• Prior use of monitoring tools such as Solarwinds
• Work with teleco and network providers
• CNA, Network +, other network certifications
• Working experience with the following vendors’ products
  • Meraki Security Appliances and Switches
  • Aruba - WIFI
• Demonstrate ability to work and collaborate with cross functional teams
• Demonstrated excellent verbal and written communication skills
• Excellent interpersonal skills.
• Demonstrated ability to take ownership and drive efforts to completion
• Exceptional customer service orientation
• Demonstrate ability to advance skillset with either certifications or continuing education

Required Qualifications

• Associate or BA degree in Computer Science or a related degree preferred but not required, or equivalent education and work experience
• 5+ years hands on experience with Meraki Routers, Switches & Wireless equipment
• 5+ years’ progressive experience administering all aspects of LAN/WAN for company with several (more than 140+) remote locations
• 5+ years’ experience in system administration as a Network Administrator or similar role
• Prior work with Work with teleco and network providers

At The Tile Shop, we are committed to developing the WHOLE you, not just the WORK you. Our benefits program is our investment in you as an important contributor to our success, and we are proud of our highly competitive package.

• Competitive Pay with Unlimited Earning Potential
• Individual Career Growth Opportunities & Excellent Training
• Competitive & Comprehensive Benefit Package
• HSA Employer Contributions
• 401(k) Plan with employer matching
• Team Focused Work Environment

The Tile Shop is an Equal Opportunity Employer.