JOIN OUR TEAM!! The Tile Shop is seeking a network engineer who is eager to use and grow his or her technological skills on a wide scale stage in a fast-paced and growth-oriented team. This position is a key member of the Infrastructure team and is accountable for set up, configuration, and support for internal and/or external networks for The Tile Shop Stores and Distribution centers.  APPLY TODAY! 

• Develops and maintains all systems, security, and network configurations, and determine network requirements.
• Install and support LANs, WANs, SD-WANs, network segments, Internet and intranet systems. 
• Install and maintain network hardware and software. Design and deploy networks.
• Monitor networks to ensure security and availability to users and retail stores.
• Evaluate and monitor system and network performance, troubleshooting poor performing network segments.
• Perform network address assignment.  Assign routing protocols and routing table configurations.
• Understanding of QoS, SIP and other voice protocols, and Unified Communications.
• Troubleshoot incoming incidents from end users via phone and tickets created via a Self Service portal
• Administrate infrastructure, including firewalls, security appliances, routers, switches, VPN devices, load balancers
• Provide 24/7 emergency support when need. Takes ownership of unplanned system outages/service impacts and drive timely resolution.
• Troubleshoots network performance issues and creates and maintains a disaster recovery plan
• Recommends upgrades, patches, and new applications and equipment
• Other duties as assigned.

• ​​​​​​5 plus years of hands-on experience in network routing and switching
• Experience managing firewall rules and NAT
• Prior working experience with LAN/WAN& SD-WAN 
• Prior working experience with VPN
• Router/Swtich/Firewall/Wireless experience
• MPLS and Broadband Experience
• Ability to understand and document network connections, write support procedures
• Prior use of monitoring tools such as Solarwinds
• Work with teleco and network providers
• CNA, Network +, other network certifications
• Working experience with the following vendors’ products
  • Cisco - routers/switches/firewalls/Fabric Interconnects
  • Juniper - SRX routers and switches
  • Citrix - SD-WAN, Netscalers
  • Aruba – WIFI
• Experience with Data Cabling / Computer Facilities maintenance
• Some experience with networking to cloud computing and cloud resources
• Experience troubleshooting various end-user issues, not limited to networking related issues
• Ability to understand and document network connections, write support procedures
• Demonstrated ability to work and collaborate with cross functional teams
• Excellent verbal and written communication skills
• Excellent interpersonal skills.
• Demonstrated ability to take ownership and drive efforts to completion
• Exceptional customer service orientation
• Demonstrated ability to advance skillset with either certifications or continuing education
• Able to work in a fast paced environment

Required Qualifications

• Associate or BA degree in Computer Science or a related degree preferred but not required, or equivalent education and work experience
• 3+ years hands on experience with Cisco Routers, Switches & Wireless equipment
• 3+ years’ progressive experience administering all aspects of LAN/WAN for company with several (more than 140+) remote locations
• 5+ years’ experience in system administration as a Network Administrator or similar role
• Prior work with Work with teleco and network

• Great Pay and Exceptional Training
• Individual Career Growth Opportunities
• Holiday and Vacation Pay
• Medical, Dental, and Vision Insurance
• HSA Employer Contributions
• 401(k) Plan with employer matching
• Company Paid Basic Life Insurance
• Company Paid Long Term Disability
The Tile Shop is an Equal Opportunity Employer.