Are you ready to join a fast-paced and driven IT team where you will be empowered and recognized for your productivity and hard work? The Tile Shop is seeking an experienced Systems Administrator who is eager to use and grow their technical skills on a wide scale stage. In this role, you will protect our critical information, systems, and assets, build solutions, implement new software and hardware, provide training, and assist in developing and evolving our overall IT strategy. If you have the skills required and enjoy challenging assignments, leading initiatives, and are passionate about being part of an innovative and evolving IT team, APPLY NOW!

• Develop procedures, programs, and documentation for backup and restoration of host operating systems and host-based applications.
• Manage network servers and technology tools
• Develop tools, procedures, and training sessions for Operations, Client Support, and Systems Development staff to assist with work
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Ensure security through access controls, backups, and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Build an internal wiki with technical documentation, manuals, and IT policies and writing intricate system and user documentation
• Provide technical support for both hardware and software issues our users encounter
• Manage the configuration and operation of client-based computer operating systems
• Monitor the system daily and respond immediately to security or usability concerns
• Create and verify backups of data
• Respond to and resolve help desk requests
• Upgrade systems and processes as required for enhanced functionality and security issue resolution
• Administrate infrastructure, including firewalls, databases, malware protection software and other processes
• Review application logs, troubleshoot issues and outages, troubleshoot issues and outages, install and test computer-related equipment
• Establish, maintain and manage users' Unix accounts. Install, modify, and maintain systems and utility software on server computer systems. Provide server support related to other software.
• Willingness to work in after-hours call rotation (Tier 1 on-call support experience)
• Availability for emergency support
• Miscellaneous duties as assigned

• 5+ years’ experience in system administration as a System Administrator, Network Administrator or similar role
• BSc/Ba in Information Technology, Computer Science or a related discipline; professional certifications: 
  • Microsoft Certified Systems Administrator (MCSA)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)) is a plus
  • ITIL
  • Citrix certifications CCA-V (Optional)
  • SAP BASIS (Optional)
• Support and preserve the Virtual Desktop setup of the institution, including the AppSense and XenDesktop, XenApp, and others.
• Experience designing, implementing, managing and migrating VDI environments using Citrix technologies
• Experience implementing, deploying and supporting Citrix XenDesktop and Citrix Provisioning Services (Optional Citrix certifications CCA-V)
• Creating volumes, assigning to servers and remote replication, expert experience with Windows Server and Active Directory including Local and Group Policy, Security hardening and Remediation
• Experience with databases, networks (LAN, WAN , TCP/IP, DHCP, DNS, LDAP) and a solid understanding of SCCM, WSUS, and Windows patching processes and management
• Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
• Expert knowledge scripting in PowerShell, or other languages
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude, Excellent communication skills
• Advanced knowledge of system vulnerabilities and security issues
• Ability to respond to help desk requests after hours on a limited basis
• Expertise in creating, analyzing, and repairing large-scale distributed systems
• Experience in project management, application design and integration, and cloud computing (specifically AWS)
• Experience with Exchange services, enterprise archiving (Optional experience with migration to O365)
• 5+ years' experience in Microsoft Windows Server and Exchange 2010/2016/Exchange Online administration. 
• Utilize PowerShell to manage Exchange

Benefits
• Great Pay and Exceptional Training
• Individual Career Growth Opportunities
• Holiday and Vacation Pay
• Medical, Dental, and Vision Insurance
• HSA Employer Contributions
• 401(k) Plan with employer matching
• Company Paid Basic Life Insurance
• Company Paid Long Term Disability

The Tile Shop is an Equal Opportunity Employer.