Resident Relations Manager

  • 3800 Carman Dr, Lake Oswego, OR 97035, USA
  • Full-time
  • Community: The Springs at Carman Oaks

Company Description

Welcome to the next generation in senior living, The Springs Living.

Our purpose at The Springs is to change the way people think, feel and experience senior living. We’ve taken the time and care, to create handcrafted communities for seniors and their families. All of our communities offer warm and inviting environments that enhance peoples' lives, and offer quality services and genuine solutions for seniors.

Job Description

  • Be a resource to residents and their families whose support needs are changing, including transitions to higher levels of care
  • Introduce and coordinate services for older adults that promote independence and an enhanced quality of life
  • Arrange for and carry out presentations on various topics that allow older adults to live their best life.
  • Conducting new resident orientation, meet and greets, presenting at resident town hall, and organizing the resident emergency response team
  • Visiting with residents and their families regarding questions and concerns
  • Visiting residents when they are out of the community at rehab/hospital
  • Working closely with our concierge team to assist residents in daily needs
  • Providing resources to residents and families regarding outside providers (In-Home Care, PT/OT, etc.) and ancillary services on an on-going basis
  • Coordinating in-house transfers

The Perfect candidate will be upbeat and positive, with several years of experience in a similar role. We are looking for someone with a kind heart, high energy and the ability to listen to our residents and help them with a variety of situations. The ideal candidate will also need strong written and verbal communication skills, and be comfortable with public speaking.

Come see why our employees love working here! 

  • Medical, Dental, Vision, and Matching 401K
  • Paid Vacation
  • Career Growth
  • FREE access to Gym and Pool 
  • FREE access to HEALTH EXPRESS (face-time with a medical professional)
  • Employee Assistance Program (EAP) - including counseling 
  • FREE chiropractor/massage visits in the community
  • Discounted Healthy Meals and Free Beverages
  • Scholarship Opportunities for employees and their children
  • Fun and inclusive work environment 

Qualifications

  • Love for seniors and willingness to learn
  • 3-5 years of experience in Senior Living or related educational experience
  • Ability to effectively present information and respond to questions from groups of managers, residents, employees, and the general public
  • Ability to read, analyze, and interpret charting standards, physician orders, or administrative regulations
  • Ability to write reports, business correspondence, and procedure manuals.
  • Basic knowledge of the medical profession/industry
  • Excellent communication skills, both verbal and written
  • Ability to have difficult conversations during a stressful time for relatives and loved ones
  • Ability to see the big picture for building relationships
  • Ability to pass criminal background and drug test

Additional Information

All your information will be kept confidential according to EEO guidelines.