Director of Community Relations - The Springs at Carman Oaks

  • 3800 Carman Dr, Lake Oswego, OR 97035, USA
  • Full-time
  • Community: The Springs at Carman Oaks

Company Description

Our mission at The Springs at Carman Oaks is to change the way people think, feel, and experience senior living which starts with changing the way people work in senior living. To accomplish this, we prioritize quality to enhance peoples' lives – not only in our services and housing options for independent living, assisted living, and memory care, but also as an employer.

We’re looking for people who are authentic and have warmth in how they approach and care for people. If you share these values with us, you’d likely get along well on Team Springs where we make friends out of co-workers as we grow together.

Sound good? Read on for more details about this role on Team Springs.

Job Description

The Springs at Carman Oaks is seeking to fill the position of Director of Community Relations for our Independent Living, Assisted Living, and Memory Care community. This established and beautiful community has 178 wonderful homes and a variety of amenities including restaurant-style dining, pub, pool, spa, and so much more!

We are looking for the perfect balance of drive, compassion and flexibility to join our sales department. Previous senior living sales experience is required for this challenging and rewarding work. 

This position reports to the Executive Director in fulfilling the following:

  • Represent the community in welcoming prospective residents, family members, referral sources and the public in a positive, helpful, and caring manner.
  • Answer telephone inquiries, meet and qualify prospective residents.
  • Conduct tours to demonstrate the services, lifestyle, convenience and benefits of the community.
  • Complete appropriate tracking spreadsheets, schedule tours, prepare and mail community brochures and do follow‑up contacts.
  • Attend business and community events where referral sources, prospective residents and their advisors are in attendance.
  • Influence prospective residents to reserve a specific apartment (close the sale) during each personal contact.
  • Maintain accurate records of vacant, reserved and occupied units to facilitate information exchange with other staff.
  • Prepare and distribute marketing reports in a timely and accurate manner.
  • Understand the market area and distinguish our community from other living options.
  • Assist in preparation of community marketing plans with Executive Director and Director of Marketing.
  • Complete competitive analysis as requested but not less than every six months.
  • Understand and demonstrate community mission and philosophy.

The perfect candidate will be organized, energetic and creative, with natural warmth and attention to detail. This candidate will have the ability to bond with people, work effectively on a management team, and build lasting relationships. We are also looking for someone that is always willing to help wherever they can with an infectious, kind personality.


  • 3 – 5 years Senior Living Sales experience required.
  • Previous supervisory experience a plus.
  • Comfortable with Microsoft Word, Excel and use of a CRM as part of the sales process.
  • Excellent communication skills, both verbal and written.
  • Ability to effectively present information and respond to questions from groups of managers, residents, employees, and the general public.
  • Ability to prioritize, organize, and delegate assignments.

Additional Information

Come see why our employees love working here!  The Springs at Carman Oaks offers competitive wages and a great team environment.  Full time employees are offered a generous benefit package after 60 days of employment that includes medical, dental and vision as well as supplemental insurance options.  All employees have access to a company 401K, Health Express and ETO.

All your information will be kept confidential according to EEO guidelines. 

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