Scarlet is set into the clifftop above Mawgan Porth beach in North Cornwall and is 1 of 2 hotels in the group, Red Hotels. Owned by the same family, they are committed to sustainably offering guests luxurious experiences that don’t cost the earth.

The Scarlet was opened in 2009, a groundbreaking design built to the highest eco standards. Both the interior and exterior design of the Scarlet embraces the building’s stunning cliff top location and reflects its natural environment through the sensuous use of materials and design.

Our ethos is to take a truly holistic view, treating each guest as an individual, caring for and nurturing our staff and our environment so that everything we do contributes to the wider wellbeing of our planet, our customers and our team. 

We enjoy looking after people, that’s what great people do.

Here at the Scarlet we would like you to create an authentic place where people want to be, not only relating to our guests’ experience but each and every one of our team.

You will approach every day with a high level of attention to detail, proactively seeking feedback from our guests face to face, on our Guest review platform and social media.

Deliver exceptional service standards through inspirational leadership and presence. Listen carefully to those around you, both guests and team members, keep close to the operation and navigate successfully through change.

About you:

A motivated people person, someone who is naturally comfortable in a busy operation, able to accommodate the needs of our guests whilst delivering an exceptionally focused experience. An office should not be where you feel comfortable, as we want our guests and any team members to have full access to you.

Key responsibilities:

• Ensure guests are nurtured through your presence and support. Touch all areas of The Scarlet and speak with guests on this daily journey. Looking at ways to improve our services.
• Acknowledge returning guests, provide little surprises, personalise experiences and ensure special arrangements that have been arranged, are delivered
• Although you will have no direct reports, be available to support and listen to any team member’s feedback
• Coordinate your time effectively so our people appreciate the value of every interaction and our guests appreciate your energy and passion
• Celebrate successes at all times following positive feedback
• Work with our senior leaders across our business so it flourishes and all our people can contribute & celebrate this success

• 2 years previous experience as department manager in a guest relations or guest facing environment in a hotel
• A natural conversationalist
• Confident and experienced in handling guest feedback, positive and constructive
• Ability to self-direct workload and to be accountable & take responsibility
• Demonstrable ability to lead by example

What we offer

As an independent Cornish business, we value each person who works as part of our talented team. We offer a range of benefits and perks, that reflect our commitment to making this an amazing place to work.

o Up to £29,000 per annum

o A permanent contract

o Shifts will be 4 on 4 off and to include being operational from 8am - 8pm

o 28 days holiday per year (29 after 1 year)

o A team based and highly supportive work family

o Benefits – pension, holiday and health cover

o Our own discount scheme – offering a range of our services and hotel stays

o Long service scheme

o Hospitality Reward and discount partnership

o Learning opportunities and career progression possibilities

o Team accommodation is available on-site

If you want to be part of something special then why not come join us today…