Super Host

  • Tredragon Rd, Mawgan Porth, Newquay TR8, UK
  • Full-time

Company Description

Scarlet is set into the clifftop above Mawgan Porth beach in North Cornwall and is 1 of 2 hotels in the group, Red Hotels. Owned by the same family, they are committed to sustainably offering guests luxurious experiences that don’t cost the earth.

The Scarlet was opened in 2009, a groundbreaking design built to the highest eco standards. Both the interior and exterior design of the Scarlet embraces the building’s stunning cliff top location and reflects its natural environment through the sensuous use of materials and design.

Job Description

We are looking for an agile, motivated self-starter to join our wonderful Super Host team. 

Knowing where to be at the right moment in the business to provide dynamic support to all operations, our Super Hosts are a visible presence and have the desire to exceed expectations when delivering services to our guests. From warmly greeting our guests at Reception, to waiting tables in our Restaurants, to arranging treatments in our Spas, this is a varied and intricate role where attention to detail is of great importance and where no two days are the same.

We are looking for an enthusiastic, versatile person with the ability to self-manage their own time and workload throughout the day who can jump right into where they need to be with great confidence. 

Key Responsibilities include;

  • Supporting all operational departments throughout the hotels
  • Creating a nurturing environment where people want to be
  • Being a visible and proactive presence around the business
  • Delivering a genuine and caring service for our guests to enhance the experience of their stay
  • Knowing where to be when the hotels are busy
  • Working to achieve a high standard of service in each area of the hotels
  • Interacting with guests regularly, from welcoming them at our doors to supporting them throughout their stay

Qualifications

  • At least two years’ experience in guest facing/customer service
  • Experience in at least two areas of hotel operations
  • Sound oral and written communication skills
  • Excellent literacy, numeracy and IT skills
  • Proven organisational skills
  • The ability to take responsibility
  • The ability to self-direct workload and time management

Additional Information

In return we offer the following rewards and benefits:

  • £21,500 per annum
  • 40 hours per week (including days, evenings and weekends) 
  • £500 retention bonus
  • Tips
  • Learning opportunities and career progression possibilities
  • 28 days holiday per year (29 after 1 year)
  • A team based and highly supportive work family
  • Discounted services at The Scarlet and Bedruthan

As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.

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