Night Host/Receptionist

  • Tredragon Rd, Mawgan Porth, Newquay TR8, UK
  • Full-time

Company Description

About us

Scarlet is set into the clifftop above Mawgan Porth beach in North Cornwall and is 1 of 2 hotels in the group, Red Hotels. Owned by the same family, they are committed to sustainably offering guests luxurious experiences that don’t cost the earth.

Our ethos is to take a truly holistic view, treating each guest as an individual, caring for and nurturing our staff and our environment so that everything we do contributes to the wider wellbeing of our planet, our customers and our team. 

Imagine views of cliff, sea and sky at every moment…. light airy spaces designed to connect you to the outdoors. It’s hard to describe the unique atmosphere of the Scarlet.

Think of being cared for like you would be in the house of a friend along with many spaces to unwind, our bar, meadow gardens and cliff top hot tubs, an Ayurvedic inspired spa, relaxation lounges, fireside, and restaurant.

Job Description

This position, within our Front of House Team, is crucial to delivering exceptional hospitality to our guests and assists in maintaining a safe, secure and clean environment overnight. 

The role requires the ability to communicate confidently with our guests and other staff, so excellent English verbal and written skills are essential as well as a cheerful and outgoing nature.                  

Key responsibilities include:

  • Late check ins and early check outs
  • Bill queries, answering telephones and assisting guests
  • Room service deliveries and running trays
  • Banking
  • Overnight security
  • Cleanliness of Hotel
  • Health and safety checks
  • First aid

Qualifications

An understanding of health and safety as well as the ability to keep calm in a crisis is important. Basic computer skills and accurate numeracy are required along with honesty and good judgement.

You will need to be physically capable to patrol the hotel and its grounds which are built into a steep hillside.  Nightly cleaning and tidying throughout the hotel are also part of this role.

Additional Information

What’s in it for you?

  • £22,100 per annum
  • 12 hour shift patterns of 6.30pm to 7.30am or 7pm to 8am (4 days on/4 days)
  • Uniform
  • Development and training
  • Career progression opportunities
  • 28 days holiday per year / 29 after 1 year
  • Discounts on services and products at Bedruthan and the Scarlet

As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.

www.scarlethotel.co.uk/work-with-us

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