Scarlet is set into the clifftop above Mawgan Porth beach in North Cornwall and is 1 of 2 hotels in the group, Red Hotels. Owned by the same family, they are committed to sustainably offering guests luxurious experiences that don’t cost the earth.

The Scarlet was opened in 2009, a groundbreaking design built to the highest eco standards. Both the interior and exterior design of the Scarlet embraces the building’s stunning cliff top location and reflects its natural environment through the sensuous use of materials and design.

Our ethos is to take a truly holistic view, treating each guest as an individual, caring for and nurturing our staff and our environment so that everything we do contributes to the wider wellbeing of our planet, our customers and our team. 

Here at Red Hotels, we are looking for an experienced, highly driven and motivated leader who can deliver an exceptional level of pride in the presentation and cleanliness of both hotels.  Able to nurture and coach the team, be present and accessible to each and every team member. You will create an authentic place where people want to be.  Be a supportive & inspirational leader, assessing your team’s growth potential and providing clear direction.

Execute a clear, consistent and adaptable operating plan for the housekeeping team that values each individual’s contributions.

Deliver an exceptional presentation throughout both properties, ensuring a high level of cleanliness and hygiene across the hotel’s accommodation, public areas and grounds.  Review and update departmental cleaning standards so they can be carefully monitored, adapted and are fit for the business.

Responsibilities:                    

• The training and development of the teams to ensure they understand what the agreed standards are, why the standards are there and how to carry out their tasks to ensure they are met
• Ensure the smooth, efficient and professional operation of housekeeping on a daily basis
• Housekeeping team are a visible point of contact and information source for staff and guests
• To ensure all feedback is regarded as a gift by the whole team, recorded and regarded as a learning opportunity and actions are taken as a result
• Ensure procedures, systems and checks are in place to ensure standards are being met daily
• Demonstrate hospitality towards our guests at all times exhibiting empathy, anticipating their needs and exceeding their expectations
• Work closely with the front of house team to coordinate the smooth daily preparation of rooms
• Understand financial targets and budget restrictions
• Keep costs down wherever possible
• Accurately execute regular stock takes
• Ensure efficient use of departmental resources
• Scheduling staff rotas and managing your team

• 3 years previous housekeeping management experience as head of department
• Sound English oral and written communication skills
• Passionate about a hygienic environment
• Proven experience in using information and technology
• Demonstrated literacy, numeracy, and attention to detail
• Sound organisational and administrative skills
• Ability to self-direct workload
• Knowledge of COSHH
• Ability to hold to account & take responsibility
• Demonstrable ability to lead by example

Please note: Due to current lock down measures, the start date for this position will be confirmed when restrictions start to ease through the UK. 

We offer:

• £30,000 - £35,000 per annum, depending on experience
• Permanent contract of 40 hours per week
• Variety of shifts covering weekdays, evenings and weekends
• Learning opportunities and career progression possibilities
• A large, welcoming and interesting team to support you and a beautiful working environment
• 28 days paid holiday per year pro rata / 29 after 1 year
• Substantial discounts on spa services and products

As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.
 

www.scarlethotel.co.uk/work-with-us