Scarlet is set into the clifftop above Mawgan Porth beach in North Cornwall and is 1 of 2 hotels in the group, Red Hotels. Owned by the same family, they are committed to sustainably offering guests luxurious experiences that don’t cost the earth.

The Scarlet was opened in 2009, a groundbreaking design built to the highest eco standards. Both the interior and exterior design of the Scarlet embraces the building’s stunning cliff top location and reflects its natural environment through the sensuous use of materials and design.

We are looking for a Front of House Manager for our two iconic hotels on the North Cornish coast. We are looking for an outstanding candidate who is passionate about hospitality and wants to lead the creation of a world class welcome across our two hotels that delivers a genuine guest experience like no other.

How will you know this role is for you? 

You are ready for a challenge that takes you beyond conventional luxury hospitality to create a beautifully relaxed and informal hotel service offer that is both impeccable and authentic.

You are inspired by learning new skills and working with incredible colleagues to deliver something that sets us apart as a hotel experience.

You want to develop your general management skills by helping us to a guest welcome and experience that stands out from the crowd.

You have a particular interest in how to lead and nurture your team to deliver consistently outstanding service, understanding the details of our customer journey make the difference.

At the heart of our plans for the future is our team. They are enthusiastic to grow with us. You will naturally recognise that your leadership will be key in mentoring and inspiring them.  Success will be our consistently exemplary standards of guest service through the development of our people - a role for someone who likes to be at the helm of their ship and can appreciate the strategic horizon as well as the tiny day to day details that bring joy to our guests.

The Front of House Manager role reports directly to our Head of Operations and the successful candidate will join our dynamic and ambitious management team. Our three front of house deputy managers will be your direct reports. Our front of house receptions, lounges and terraces will be your home, but your wider wisdom and ideas for our future will always be welcomed.

Essential experience required: extensive experience (4 years+) in managing high end front of house/reception operations.

Our key selection criteria: Firstly, we will sense that working with you will be joyful. Secondly, it will be clear to us that learning and sharing is your natural domain. Thirdly, we will sense your belief/passion in the pursuit of truly authentic hospitality.

We offer:

• Circa £36,000 depending on experience
• Permanent contract of 40 hours per week including days, evenings and weekends
• Relocation temporary accommodation available
• 28 days holiday per year / 29 after 1 year.
• Discounts on services and products at Red Hotels. 

As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.

www.scarlethotel.co.uk/work-with-us