Named the 2015 "Best Voice Excellence Company" in the Philippines by ICT International and Inc. Magazine’s 5000 Fastest Growing companies in the U.S., The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Education, Financial Services, Retail Cable/MSO and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.

The Results Companies is seeking an HR Supervisor in our Richmond,
Virginia Call Center. The HR Supervisor serves as the primary HR contact for
site employees, executes human resources practices to support and improve the
daily operations. The HR Supervisor reports to the HR Regional Manager to
provide a high level of service to the HR function. The HR Supervisor works in
partnership with the other site locations of HR to deliver strategic business
goals and HR strategic initiatives. Daily operations include: conducting high
volume of pre-employment screenings, site employee on boarding and off boarding,
maintaining employee records management (HRIS entry, file maintenance, etc.),
administers health and welfare plans including enrollments and terminations,
payroll administration related to benefits deductions, advising management
regarding employee relations issues & initiatives, performance management,
leave management, and interpretation of HR policies as well as procedures to
ensure compliance with Federal, State and Company standards. May also provide
formal training as needed.

HR Administration:

• Manages Employee Data Base Management (RNET and HRIS entry)


• Handles administration of the Employee Off Boarding for Corporate employees
  to ensure company equipment is collected and employee record and benefits are
  updated


• Provides reporting on Site attrition, terminations, leave administrations
  (FMLA/LOA)


• Processes employee changes (terminations, reporting changes, etc.)


• Provides front line customer service including but not limited to advising
  employee and management regarding benefits administration support and other
  generalist related activities


• Provides Human Resources advice, guidance and support during the
  implementation of the Performance Appraisal process

Employee Relations:

• Investigates complaints and internal claims. Communicates and follows up
  with involved parties throughout the process to resolution. Works closely with
  the Regional HR Lead to resolve matters and escalates as appropriate


• Interprets policy and procedures to employees and managers; guides managers
  to act in accordance with organizational policies and related laws at all levels
  in the organization


• Ensures compliance to company policies/procedures as well as with all
  applicable laws and government regulations


• Communicates timely and effectively to all levels of employees when issues
  arise. Handles group communication effectively, hearing all sides of issues, and
  demonstrating a methodical (reassuring) approach to addressing
  concerns

HR Administration:

• Manages Employee Data Base Management (RNET and HRIS entry)


• Handles administration of the Employee Off Boarding for Corporate employees
  to ensure company equipment is collected and employee record and benefits are
  updated


• Provides reporting on Site attrition, terminations, leave administrations
  (FMLA/LOA)


• Processes employee changes (terminations, reporting changes, etc.)


• Provides front line customer service including but not limited to advising
  employee and management regarding benefits administration support and other
  generalist related activities


• Provides Human Resources advice, guidance and support during the
  implementation of the Performance Appraisal process

Employee Relations:

• Investigates complaints and internal claims. Communicates and follows up
  with involved parties throughout the process to resolution. Works closely with
  the Regional HR Lead to resolve matters and escalates as appropriate


• Interprets policy and procedures to employees and managers; guides managers
  to act in accordance with organizational policies and related laws at all levels
  in the organization


• Ensures compliance to company policies/procedures as well as with all
  applicable laws and government regulations


• Communicates timely and effectively to all levels of employees when issues
  arise. Handles group communication effectively, hearing all sides of issues, and
  demonstrating a methodical (reassuring) approach to addressing
  concerns

• Strong verbal and written communication skills

Additional Information

Benefits include, but are not limited to:

•        Health care benefits
•        Bonus incentives
•        Strong leadership
•        Opportunities for advancement within our global organization
•        Fun and relaxed working environment
•        Employee referral bonuses
•        Paid training