The Rank Group has been entertaining Britain since 1937, from its origins in motion pictures to today's gaming-based venues and digital entertainment brands. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino.

The position advertised sits in Rank Interactive, a leading international digital gaming company, underpinned by superior talent and technology.

Rank Interactive are on a mission to create the leading UK multi-channel brands in the Bingo and Casino industry. We are passionate about our brands, products and players, we strive to deliver new and innovative products, campaigns and features that excite and entertain our players.

We bring people and entertainment together, delivering stimulating and entertaining experiences through diverse digital channels from our offices in Gibraltar, London, Maidenhead, Mauritius, Sheffield, South Africa and Israel. With a team of over 600 worldwide, we empower our colleagues to work at the peak of their strengths and passions by providing innovative and collaborative working environments that attract, retain and engages high performing talent.

As the Technical Product Manager – Salesforce, you’ll be working collaboratively with the Head of Product, your immediate stakeholder group and close to your customers. You will act as the interface between the business stakeholders and your squads. You will have a deep understanding of the customer, market, product and commercial opportunities and translate these into objectives, framed initiatives and user stories to set the direction for the squad. You will be responsible for the product and features, end-to-end; from setting direction, through discovery, delivery and subsequent iterations.

Responsibilities include:

• Collaborate with the Head of Product to define the product vision, strategy, roadmaps and identify growth opportunities.
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and report
• Understanding of basic triggers/Apex code knowledge
• Sandbox environment management
• Encourage a customer centric culture of innovation focused on adding customer and business value to our game products
• Conduct market research with a finger on the pulse of the online casino games and slot market
• Be capable of understanding and balancing commercial viability, customer satisfaction and technical feasibility
• Ensure the compliance of responsible gaming protocols and obtains required certifications
• Be accountable for timely management of third-party suppliers to provide clear requirements and liaison for the development projects
• Work with commercial owners and the product development squads to determine the business value of proposed product initiatives and maintain business case
• Manage squad product backlogs to drive products forward by planning, communicating and executing according to discovery findings and the roadmap
• Lead collaboration with squad members and subject matter experts to refine user stories and be accountable for the timely availability of user stories, ensuring the squad can develop software as efficiently as possible
• Work extensively with your squad of engineers and designers to continuously improve your product
• Produce release plans and communications, run show and tells, and training on product features to relevant teams
• Where appropriate, co-ordinate with 3rd party suppliers for content and technology;Consistently communicate with stakeholders and keep them informed of the delivery progress
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilised platform features
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

Required Experience:

• Demonstrable experience as a producer, product owner or other product management experience
• Previous experience and a good understanding of lean and agile product development
• Strong Salesforce product knowledge and Salesforce Administration hands-on experience preferably with Service Cloud
• Certified Salesforce Administrator
• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions 
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end-users and key stakeholders
• Technical documentation
• Experience implementing Salesforce configuration changes
• DevOps/release management experience
• Proven experience with methods to understand and champion customers improving the customer experiences
• Demonstrated analytical and data-informed decision making
• Familiarity with mobile releases
• Strong communication and presentation skills with experience in communicating with senior stakeholders as well as multi-disciplinary development teams
• Self-starter with an entrepreneurial approach to your work
• Ability to see the 'big picture,' evaluate the business impact of issues and prioritise various requests
• Ability to work in a fast-changing and fast-paced working environment and collaborate with multiple squads

Desirable Experience:

• Understanding of basic triggers/Apex code knowledge
• Demonstrates continued personal/professional development 
• Active in the Salesforce community
• Additional Salesforce certifications desirable e.g. Advanced Administrator, Platform App Builder, Designer

To find out more, below are our LinkedIn pages!

Rank Group & Rank Interactive