Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team. Applicants must be Over 18.

The Flagship Casino, The Grosvenor Victoria Casino, has the perfect blend of sophistication and excitement. Affectionately known as ‘The Vic’, we offer world class table gaming, we offer Blackjack, American Roulette, Slots,  Electronic Roulette and of course poker.  Launched in 2020, customers can now enjoy these games al fresco in our new rooftop gaming terrace - The Loft.

The Loft is our all new open air gaming terrace, split over two-levels this atmospheric setting offers a unique gaming and leisure experience with a chilled vibe.

Above The Vic, you'll find The Poker Room, one of the World's oldest and most prestigious Poker Rooms. A fantastic venue with 35 poker tables on offer, classic casino gaming, and the home of one of the largest poker tournaments in Europe; the GUKPT.

This is more than just a job advertisement, this is a calling. A career with The Grosvenor Victoria Casino could be the start of one amazing journey!

Grosvenor Casino is looking for an experienced casino cashier to join our team and be entrusted with the finances of the venue. You will be responsible for correctly accounting for all transactions whilst complying with all gambling regulations and protecting the reputation of the company by adhering to its policies. Through a detailed training program designed by the head cashier, you will quickly become a valuable member of the team and able to work both independently and collaboratively with the rest of the team.

Duties & Responsibilities;

• Greet and assist customers at the Cash Desk with a focus on providing excellent customer service.
• Live our STARS values of Service, Teamwork, Ambition, Responsibility, and Solutions which are part of our culture and are critical to our future success, supporting our shared aim of 'Exciting and Entertaining' our customers
• Comply with all regulations and laws related to gambling, including the Gambling Act and Gambling Commission license conditions and codes of practice.
• Facilitate the financial transactions of customers while adhering to Licensing Conditions, Codes of Practice, and Company Policies.
• Follow all company procedures as outlined in the Cash Desk Manual, including those related to Safer Gambling and Anti-Money Laundering Regulations and Group Policies.
• Collaborate with the cash desk and casino team to efficiently meet the needs of customers and team members.
• Report to the Head Cashier in all instances and assist with cash and asset counts within the club, maintaining accurate records and accounts as outlined in the Cash Desk manual.
• Ensure compliance with all security protocols, including monitoring for suspicious activity and immediately reporting any potential security breaches.
• Maintaining equipment and replenishing ATM and VRT floats ensuring that all customer facing equipment is in good working order
• Recommend loyalty program and other products and services to customers to enhance the overall customer experience.
• Be an expert source of information for all questions money and promotions related for both customers and team members.
• Must be able to work shifts at any time of the day, including weekends and bank holidays.

Experienced Casino Cashier;

• Exceptional math and numerical skills, including the ability to accurately handle and account for large sums of cash and gaming chips.
• Comprehensive knowledge of or willingness to learn legislation related to the cash desk function, demonstrated by passing a competency test.
• Exceptional customer service skills and the ability to handle and resolve customer complaints.
• Keen attention to detail and accuracy when handling financial transactions.
• Excellent communication skills, both verbal and written.
• Proficient computer skills, including proficiency with casino customer management systems, and other financial software.
• Sound problem-solving skills and the ability to think on their feet.
• Must be motivated and self-driven to constantly enhance skills and adapt to changes in procedure / legislation.
• Must be a current holder of Personal Functional License (PFL), issued by the UK Gambling Commission.

Salary:

£13.96 (£29,036.80) > £15.58 (£32,406.40)

Benefits;

• Gaming Tips (tronc pooled together from all London Grosvenor Casinos)
• Additional 10% Premium Pay on hourly rate for hours worked between 12am-8am
• Rank Rewards & Employee benefits programme Online discount portal
• Employee Assistance Programmes
• Access to Mental Health First Aiders
• Life Assurance
• Pension Schemes
• Long Service rewards
• 50% Discount in our Grosvenor Casino or Mecca venues
• Season ticket loan and repayment scheme for travel into central London (where eligible).