Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

As a Electronic gaming supervisor your role will be to help maximise performance in all areas of electronics gaming and reception. You will ensure the teams deliver high quality customer service to all customers to facilitate their play and ensure profitable admissions.

You will assist your Manager in delivering success for your stakeholders; the customer, the employee, the shareholder, the local community and the regulator.

You’ll

• Assist your manager in driving the performance of the slots measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
• Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Help build a highly capable team who are fanatical about the delivery of safer gambling, customer excellence and a quality product.
• Proactively drive sales and control costs to drive profitability
• Ensure your slots proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling.

• PFL license holder
• Fanatical about delivering unrivalled customer experience
• Demonstrates evidence of engaging a team, to ensure high customer service standards are delivered, which enhance the customer experience
• Knowledge of electronic gaming and the factors which impact its contribution to the business, including an understanding of the associated compliance, safer gaming, & commercial risks
• Sound commercial and financial acumen
• Values and personally demonstrates behaviours that support and encourages inclusion and diversity.