Fraud and Payments Executive

  • Ground Floor, Standard Chartered Tower, Lot 19, Ebene, Mauritius, Ebene, Mauritius
  • Full-time

Job Description

Reporting to the Fraud and KYC Operations Manager, the Fraud and Payments Executive will be responsible for protecting and maximizing company revenues through high quality risk identification.  In addition, the Fraud Executive will focus on providing a best in industry fraud prevention service.

  • Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to fraud analyst or Team Lead as appropriate
  • Chargeback data entry, highlighting any observations made during this process
  • Perform on-going due diligence review for customer card or personal details changes
  • Primary Manual Payments approvals for Chaps & Transfers
  • Manage duplicate accounts and ensure terms and conditions are adhered too
  • Omnichannel fraud screening
  • Screen and approve Credit/Debit Card and E-Wallet withdrawals
  • Initial review of Missing Payments queries, escalating when it’s not user error/BACs/ARN related
  • Assisting with Ad Hoc fraud queries or department requirements
  • Following closure of accounts process within the department SLA’s
  • Providing responses to customers emails within the departments SLA’s
  • Validate customers (where required) by gathering all KYC documents and in line with procedures
  • Whitelisting devices and review of any linked accounts
  • Reviewing Iovation related user queries, email alerts and daily breaches on device count
  • Completing potential VIP account checks in line with the policy
  • Work closely with the customer contact centre providing support when needed
  • Uphold Company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures

Qualifications

  • Experience within a customer service environment and/or fraud analysis
  • Relevant experience within an online environment either with an operator or payments company or other relevant company
  • Experience of working to strict fraud prevention related goals and objectives
  • Experience of working with other operational departments
  • Basic Microsoft office
  • Relevant qualifications would be a distinct advantage

Additional Information

Duration: Full-Time/Permanent

Hours of Work: 5 days out of 7, On shifts not exceeding 9hours between  18:00 - 18:00 

Please apply by completing your talent profile with as much supporting information as possible so that you stand out.

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