The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive.

We employ circa 8,000 people globally, with our UK office functions being located in Maidenhead (Head Office), Sheffield (Customer Solutions Hub), London (Digital) and a further office in Gibraltar, which is home to our existing Rank Digital function.

We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering. By joining an office-based or operational function with us, you’ll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams.

Our Customer Solutions Hub is based in the heart of Sheffield, with beautiful views of Victoria Quays and easy access to the town centre. We’re proud of the environment we’ve created and unlike other Contact Centres, we offer a culture of learning, development and fun.

As the Due Diligence Team Manager, you will be responsible for the day to day management of a strong Due Diligence team including activities focused on ensuring Rank Group abide by the LCCP guidelines and objectives. More specifically the DD Team Manager will work closely with the Head of Digital Due Diligence to deliver the company vision on protecting our customers and businesses from harm relating to RG and AML risks.

Team Management

• Daily line management for the team to include, reviewing performance, HR issues, absence requests, objective and task setting as well as providing training and development
• Assist, guide and mentor team colleagues, providing advice with daily activities where appropriate
• Support Head of Digital Due Diligence in team recruitment
• Ensure that the team’s process and procedures (EDD report creation, RG escalations, PEP/Sanctions checking, etc.) are being handled to the highest standard and where necessary escalate non-compliance to the Head of Digital Due Diligence.
• Perform ongoing data analysis to ensure the teams efficiency

Key Role

• Undertake complex player investigations which may have been escalated by junior team members
• Raise suspicious activity reports (SARs) where required
• Assist in defining the EDD team strategy and be able to present to key senior stakeholders
• Provide a verification overview for the department’s weekly\monthly reports to senior stakeholders across the business
• Provide applicable Tier meeting reporting, minutes and agendas to ensure all EDD meetings are recorded and auditable
• Ensure the Rank Verification Teams are kept up to date with relevant legislation and requirements within the gambling industry
• Attend training and courses as needed and ensure dissemination of advice / guidance / process to stakeholders / team as needed
• Collaborate with High Value team managers as required to ensure a consistent journey for high value cross-channel customers
• Make recommendations to key stakeholders regarding account management for ‘at risk’ customers

• Minimum of 2 years experience of AML/Due Diligence 
• Experience in stakeholder management and collaborative working including coaching/training team members
• Excellent analytical skills
• Previous experience working within a Verification or AML prevention department
• Experience in working to strict AML prevention-related goals and objectives
• Relevant qualification & gambling sector experience would be a distinct advantage

Personal Qualities

• Ability to lead, motivate, guide & coach/train a team
• Exceptional prioritizing and multi-tasking skills
• Excellent analytical ability with attention to detail
• Ability to trust own judgment and make logical recommendations
• Passionate with a natural desire for continuous improvement
• Good communicator, both written and verbal
• Inquisitive and a natural investigative instinct

To find out more information, follow us over on LinkedIn!

Rank Group & Rank Interactive