The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive.

We employ circa 8,000 people globally, with our UK office functions being located in Maidenhead (Head Office), Sheffield (Customer Solutions Hub), London (Digital) and a further office in Gibraltar, which is home to our existing Rank Digital function.

We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering. By joining an office-based or operational function with us, you’ll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams.

Our Customer Solutions Hub is based in the heart of Sheffield, with beautiful views of Victoria Quays and easy access to the town centre. We’re proud of the environment we’ve created and unlike other Contact Centres, we offer a culture of learning, development and fun.

As a Safe Gambling Operations Analyst you will be responsible for upholding Safer Gambling practices is a key means to help reduce the likelihood of problem gambling amongst vulnerable customers and reduce any associated gambling harms our customer base may experience.

As a licensed gaming company, we are accountable to ensure we uphold the three licensing objectives of the Gambling Act;

• Keep gambling crime-free
• Ensure the provision of fair, open and honest gambling products and services
• Protect the young and the vulnerable

Policies and procedures are in place to help prevent the onset of problem gambling, including self-exclusion programmes, live monitoring, affordability assessments and cross function collaboration. offering advice and support to problem gamblers and allowing players to set limits as to how much they spend both within online and land-based gaming channels as well as being empowered to spot risk in customer behaviours/conversations and interrupting players if needs be.

This role provides central support in the processing of customer reinstatements, barring’s and exclusions for both the retail and online business, ensuring adherence to relevant rules and Rank policies and having due regard for customer risk and groups responsibilities relating to problem gambling.

• Knowledge and experience of the online gambling industry are desirable but not essential as training will be provided
• Excellent oral, written and communication skills
• Experience of holding difficult conversations with Customers
• Able to work with a number of stakeholders across the business to discuss customer histories, deliver reinstatement decisions and implement groupwide barrings
• Attention to detail and ability to quickly review and assess information
• A clear understanding of Responsible Gaming in line with the UKGC Licensing terms
• Self-motivated, keen eye for detail, accurate and precise, can work alone or as part of a wider virtual team.

If you’d be interested in joining the Rank family, please get in touch and we can talk through the options available to you. 

To find out more information, follow us over on LinkedIn!

Rank Group & Rank Interactive