Support Hub Administrator

  • Full-time

Company Description

The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino.

We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We employ circa 8,000 people globally, with our UK office functions being located in Maidenhead (Head Office), Sheffield (Customer Solutions Hub), London (Digital) and a further office in Gibraltar, which is home to our existing Rank Digital function. We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering.

By joining an office-based or operational function with us, you’ll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams.

Job Description

To provide a centralised administrative and communication support to ensure excellent customer service for the region’s clubs.  Delivering consistency and accuracy in compliance, cost management and employment legislation, administration relating to the onboarding and venue colleagues, HR administration, Payroll, system management and regional supplier expenditure. To work collectively to answer ongoing queries collaboratively and efficiently from the regional clubs, Support Office departments and suppliers/contractors.

The role will also incorporate working with Central departments on projects, communications and people initiatives. Some of which may be confidential in nature and require high levels of integrity.

To support the efficient running of the casino’s relation to functional controls and operations administration covering Gaming, Team Payroll and Rotas. Controlling and recording expenditure with suppliers, contractors and outside businesses. At certain times to support the gaming and hosting operations within the club.

 

 

Qualifications

·         Ability to manage and have thorough knowledge of all company systems and to be able to operate them to a high user level.

·         Ability to communicate efficiently through multi mediums with club colleagues and SO to problem solve and support.

·         As individual to understand all Rank policies pertaining to the role responsibilities.

·         Ability to prioritise to meet targets and work as an individual & collectively and collaboratively to achieve them.

·         The ability to work with and manage internal IT Services and systems associated with rotas, payroll and invoicing.

·         Ability to interact with all Rank systems to a strong user standard (Testing)

·         Excellent Excel skills and comfortable on all MS office tools.

·         Excellent expereince in managing competing priorities and being flexible in the face of change.

·         Demonstrated ability to communicate by email, phone and face to face in a way that delivers on accurate and efficient information gathering, yet supports the building of good working relationships

·         Experience of offering challenge while giving high levels of support.

·         Good awareness of data protection and anti-money laundering

·         Some gaming environment experience would be an advantage

Additional Information

  • Good levels of emotional intelligence, able to manage communication to customers in an appropriate way
  • Excellent organisational skills with great attention to detail. Ability to prioritize workload and manage multiple demands
  • Professionalism, confidentiality and a willingness to provide high degree of support for management and colleagues alike
  • Demonstrates a sense of passion and pride about own work and inspires colleagues with shared goals whilst promoting an environment of achievement

·         Proactive and problem-solving approach with the ability to make decision, use common sense and resolve issues quickly

·         Values and personally demonstrates a culture that supports and encourages Diversity & Inclusion

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