The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino.

We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We employ circa 8,000 people globally, with our UK office functions being located in Maidenhead (Head Office), Sheffield (Customer Solutions Hub), London (Digital) and a further office in Gibraltar, which is home to our existing Rank Digital function. We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering.

By joining an office-based or operational function with us, you’ll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams.

To lead a centralised administrative and communication function to support the operation which delivers excellent customer service for the region’s Venues.  Delivering consistency and accuracy in compliance, cost management, employment legislation, onboarding and HR administration, Payroll, system management and regional supplier expenditure.

To ensure the team works collaboratively and efficiently to respond to BAU queries from the regional Venues, Support Office departments and suppliers/contractors.

The Support Hub Manager will be responsible for shaping and supporting the development of systems and processes, advising on efficiencies and ensuring effective availability of Hub team for all required work streams.

Building strong stakeholder relationships with Central departments, suppliers, contractors and external stakeholders, leading on projects, communications and people initiatives the HUB is involved in. Delivering high levels of confidentiality, accountability and integrity.

Lead, develop and motivate the team, to ensure good engagement and high productivity, setting clear objectives, evaluation of performance and creating a culture of learning and development.

·         Must have advanced systems knowledge and be comfortable integrating system and policy changes within the Hub.

·         Expert knowledge of all company systems and to be able to operate them to a high user level. Dynamics/Symphony/Excel/ Word – GTP (Worklog system).

·         Ability to quickly understand new business process areas, functional requirements and technologies in order to successfully lead projects

• Experience in leading a successful team.
• Experience in training and coaching a team through new process and operations.

·         Adept at influencing and working alongside senior internal stakeholders

·         Ability to negotiate with external service partners to ensure efficiency and deliver against SLA and support process innovation.

·         Be able to communicate and negotiate with venues, external stakeholders, suppliers and contractors – through multi mediums.

• As individual to have a comprehensive knowledge of all Rank policies pertaining to JD.
• Ability to meet Hub targets thorough expert team management.

·         Ability to analyses complex problems/situations, sees connections / trends, and works against the right priorities. Develops a number of resolution options and think them through from concept to implementation

·         Ability to identify and prioritise Stakeholders, build strong relationships, and tailoring the communication to meet the stakeholders needs.

·         Has demonstrated clear leadership having established a positive and collaborative relationship with their team and took accountability and ownership for issues arising in the function.

·         Professionalism, confidentiality and a willingness to provide high degree of support for management and colleagues alike.

·         Proactive and problem-solving approach with the ability to make decision, use common sense and resolve issues quickly.

·         Develops and delivers clear and concise verbal and written communications to all audience types. Provides candid feedback with sensitivity to others and is open to other points of view.

·         Demonstrates a sense of passion and pride about own work and inspires colleagues with shared goals whilst promoting an environment of achievement.

·         Provides timely and direct feedback to others regarding performance against objectives.

·         Ability to quickly understand new business process areas, functional requirements and technologies in order to successfully lead projects.

• Promotes and sponsors a culture that supports experimentation, continuous improvement and innovation.
• Demonstrates a Diverse and Inclusive Leadership style recognising team and stakeholders for their individuality.

Flexibility; some limited travel to venues site; the capacity to occasionally change working hours to support the 24/7 nature of the Venues business.